Julie Betz
Smithfield
Summary
Dedicated front desk receptionist with strong customer service skills. Experienced in appointment scheduling and maintaining a welcoming environment. Committed to enhancing patient experiences through effective communication and attention to detail.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Schneider Eye Physicians & Surgeons
Smithfield
03.2024 - Current
- Greeted patients and visitors warmly upon arrival at the eye care facility.
- Managed appointment scheduling efficiently using electronic health record systems.
- Answered phone calls and addressed patient inquiries promptly to support efficient office operations.
- Collected patient information and verified insurance details for accurate processing.
- Maintained clean, organized front desk area to enhance patient experience.
- Collaborated with medical staff to facilitate smooth patient flow throughout the office.
- Managed administrative tasks, including filing documents and correspondence, to ensure smooth daily operations.
- Assisted patients in completing forms and understanding office procedures clearly.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Executed basic bookkeeping tasks and organized document filing systematically.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Coordinated maintenance requests for office equipment and facilities.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Handled sensitive information in a confidential manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Clinical Technician
Schneider Eye Physicians & Surgeons
Suffolk
03.2024 - Current
- Operated optical equipment for lens measurements and evaluations.
- Assisted optometrists during eye examinations and procedures to enhance patient care.
- Processed patient information using electronic health record systems.
- Kept operations in compliance with internal regulations and compliance standards through strong quality, infection and safety control procedures.
- Gathered detailed patient measurements and information during assessments to ensure accuracy for diagnoses.
- Completed routine and specialized procedures and documented care in EMR system.
- Aided clinical personnel during examinations and treatments to facilitate optimal patient experiences.
Eyewear Sales Representative
America's Best Contacts and Glasses
Williamsburg
12.2023 - 02.2024
- Assisted customers with product selection and provided detailed product information.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Resolved customer inquiries and issues, improving overall shopping experience.
- Participated in inventory management by restocking shelves and conducting counts.
- Informed customers about promotions, increasing product engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Established and nurtured relationships with peers and management to support team objectives.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
Clinical Technician
Visionworks
Hanover
03.2022 - 11.2023
- Operated optical equipment for lens measurements and evaluations.
- Assisted with patient eyewear fittings and adjustments.
- Provided customer service by answering patient inquiries and concerns.
- Supported optometrists during eye examinations and procedures.
- Processed patient information using electronic health record systems.
- Educated patients on eyewear care and usage to promote informed decision-making.
- Verified insurance coverage for each patient prior to providing any services or treatments.
- Kept operations in compliance with internal regulations and compliance standards through strong quality, infection and safety control procedures.
- Obtained precise information and measurement from patients.
- Completed routine and specialized procedures and documented care in EMR system.
- Coordinated patient flow by scheduling appointments, managing referrals, and ensuring timely paperwork completion.
- Supported clinical personnel during examinations and treatments to enhance patient experience.
- Supported efficient operations by keeping supplies organized and stocked.
- Supervised or instructed new technicians on laboratory protocols.
- Maintained and tested sterility of medical equipment.
Skills
- Appointment scheduling
- Electronic health records
- Client relations
- Payment processing
- Insurance verification
- Patient flow management
- Sales transactions
- Team collaboration
- Problem solving
- Detail orientation
- Effective communication
- Time management
- Conflict resolution
- Departmental support
- Office administration
- Conflict resolution
- Record keeping
- Initiative-taking
- Scheduling appointments
- Email correspondence
- Filing and sorting
- Phone etiquette
- Data confidentiality
- Clerical tasks
- Verbal communication
- Document management
- Work prioritization
- File organization
- Professional communication
- Listening skills
- Filing
- Call forwarding
- Client communication
- Package and mail receipt
- Technical support
- Problem-solving skills
- File management
- Confidentiality handling
- Office organization
- Bookkeeping
- Multitasking and organization
- Correspondence typing
- Cash handling
- Multi-line phones
- Call routing
- Customer engagement
- Verbal and written communication
- Decision-making
Timeline
Front Desk Receptionist
Schneider Eye Physicians & Surgeons
03.2024 - Current
Clinical Technician
Schneider Eye Physicians & Surgeons
03.2024 - Current
Eyewear Sales Representative
America's Best Contacts and Glasses
12.2023 - 02.2024
Clinical Technician
Visionworks
03.2022 - 11.2023