Julie Brinkley
Fairfax
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed at Draper's Steak and Seafood. Proven ability to engage guests and ensure order accuracy while managing multiple tables. Recognized for cultivating relationships with all of my guests and effectively handling high-pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Draper's Steak and Seafood
11.2022 - Current
- Provided exceptional customer service by promptly taking and processing orders.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Passed menu tests with flying colors
- Answered all inquiries guests had about any item on the menu
- Supported team members by restocking supplies and preparing tables for incoming customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages to guests.
Host
Oh George! Tables and Taphouse
03.2020 - 11.2022
- Welcomed and seated guests, ensuring a positive dining experience.
- Managed reservation system to optimize seating efficiency.
- Coordinated with kitchen staff to communicate guest preferences and special requests.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area to maintain cleanliness and ambiance throughout service.
- Assisted in resolving guest complaints with professionalism and tact.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Neuroscience
Christopher Newport University
Newport News, VA05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Menu memorization
- Customer service
- Order accuracy
- Suggestive selling
Certification
- Servsafe Certification
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
ASL
Limited Working
Timeline
Server
Draper's Steak and Seafood
11.2022 - Current
Host
Oh George! Tables and Taphouse
03.2020 - 11.2022
Bachelor of Science - Neuroscience
Christopher Newport University
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