Julie Dunn
Christiansburg
Summary
A seasoned Quality Assurance Officer with a proven track record at Techlab, I excel in maintaining quality assurance standards and managing risk. Skilled in document control and effective communication, I've led teams to achieve and surpass goals through meticulous attention to detail and robust project management, ensuring compliance with ISO standards and enhancing operational efficiency.
Overview
17
17
years of professional experience
Work History
Quality Assurance Officer 2
Techlab
Radford
07.2024 - Current
- Responsible for ensuring that all TechLab Inc
- Products meet the requirements of the quality system
- This can include tracking product and reviewing documentation to ensure it complies with regulatory standards
- The Quality Assurance Officer 2 reports to the Quality Assurance Manager or the QA Supervisor
- Issuing and reviewing Match Batching Records in support of Production schedules
- Issuing and confirming Lot Expiration Dates of Raw Materials, Components and Finished Products
- Creates, reviews and applies Quality Assurance Release Labels
- Reviews Quality Control results detailed per SOPs, RMSs and PRSs
- Ensures approved documents (MBRs, SOPs, TLFs) are issued and controlled
- Ensures Controlled Records are controlled and easily retrievable
- Initiation of proposed changes as Document Circulation Requests (DCRs) and Sage Change Request (SCRs)
- Perform Visual Inspection of Raw Materials, Foil/ Label Inspection and AQL testing
- Ensures Non-Conformities and CAPA are identified, investigated and controlled
- Initiate Non-Conformity documentation and determine the Quality Impact
- Determines Quality Impact of Non-Conformities and Effectiveness of CAPAs or Root Cause Analysis
- Deliver New Hire Training and Competencies including PowerPoint Presentation and Training Completion
- Complete projects as assigned by QA Manager or QA Supervisor- Quality Management Review Summary, Quality Management Plan Initiation and Administrator
- Administrator of Corrective Action and Preventative Action Plans (CAPA) as well as initiation, processing, reviewing, verification and closure
- Approval of Lot Expiration Dates
- Disposition of Pre-Raw/Raw Materials, Components and Finished Goods
- Approval of Manufacturing/ Packaging of Manufacturing Batch Records (MBRs)
- Approval of Quality System Documentation (MBRS, SOPs, TLFs) Manufacturing/ Packaging MBRs
- Approval of Documentation Control Records and Synchronized Customer Response Records (DCRs and SCRs) as applicable
Risk Management Specialist
New River Valley Community Services
Radford
04.2024 - 07.2024
- Responsible for safety and facility annual inspection and management including equipment, personal protective gear, chemical and hazardous wastes, incident reporting response, bodily waste and liquids
- Responsible for conducting annual environmental, disaster, fire, violence, missing person, and safety drills for all facilities including host homes
- Responsible for conducting monthly fire drills of all facilities
- Powerpoint presentations for all new hire orientation demonstrating safety aspects and concerns with facilities including in contact safety concerns, how to handle confrontation, reportings, events of real emergencies
- Audits of facility emergency management plans, preparedness, maps, and facility equipment including food preparedness that is in current use with proper labeling and usage and expiry dates
- Risk management assessments and reports and any other duty as assigned thereof
Quality Assurance Technician II
Spectrum Brands
Blacksburg
11.2022 - 04.2024
- Manufacturing Floor (90 %) % Performs inspections of raw or Finished Goods to determine compliance to appropriate documents work order, work instructions, SPX/SAP requirements, drawings, visual standards., line release forms, etc
- For either the Chemical manufacturing sides of the facility
- Problem solving in support of non-conforming product disposition
- Conducts product and equipment inspections to assure quality specifications are met
- Collaboration with Machine Operators and Coordinators on product quality questions/issues course of action based on the results of inspection should non-conformances occur
- Maintaining Microsoft Excel databases of all QA check sheets including updating appropriate sheets weekly upon receipt of new product email from QA & Food Safety Manager
- Finished Goods Hold & Release using SAP as needed
- Preparation of Daily Shift Report/Pass Down
- Raw Materials Review and Release (10 %) %Review incoming packaging components which involves review of product documentation to ensure compliance to requirements dimensional measurements using calipers, scales, micrometers and other measuring equipment issuance of SCARPS in cases on material non-conformances
- Raw Materials Hold & Release using SAP as needed
- General Function well in a fast-paced environment to support manufacturing operations in a timely manner
- Organize and maintain paperwork associated with manufacturing operations in a manner which supports product traceability
- With managerial support, enforce quality standards and carry out quality programs in all phases of the product life cycle
- Knowledge/Familiarity working in a FDA regulated environment with associated Product/ Consumer Safety requirements
- Ability to function in a team-oriented and collaborative environment
- Lab Performs chemical laboratory testing for various chemicals and liquids
- Testing such as salinity, turbidity, magnesium, sodium chlorite, specific gravity, color, smell
- Use of various laboratory equipment, instruments and machines
- Cleaning aids
- Updating chemical sheets, Bench sheets, Microsoft excel, and word documents pertaining to testing and lab equipment
- Proper cleaning and liquid fill for prep testing
- Labeling and shipping to Environmentalist Microbial and Swabbing equipment to detect contamination and bacterial microbial growth on equipment used on the production floor
- With the use of an ATP - Adenosine triphosphate meter and swabs
- Also, the use of EBs - Enterobacteriaceae indicator testing swabs
Production Generalist
Spectrum Brands
Blacksburg
10.2021 - 11.2022
- Set up material such as raw material bottles, caps, shippers, inners/separators to prepare for line operation start up
- Assist line operator with line inspection from start up to make sure line meets safety requirements at start up
- Perform position set to for that line whether it be loading bottles to the production belt, inserting sprayers manually, inspecting bar codes, expiration dates, format of labels on bottles, dents and marks on bottles, bubbles and damaged products
- Packing products into shippers provided based on the required number carefully inspecting each bottle as it is placed in the shipper
- Inspection of the shipper itself to make sure it has applicable bar codes and information needed for inventory and shipping
- Building pallet as diagramed after shippers are filled and before going to warehouse
- Performing rework on defective bottles/labels to insure that they are ready to be placed back on the line to be perfected or to be disposed of
- Clean up at close of the night : returning all material to proper position for next shift, wiping down line and equipment, sweeping, removing trash and replacing with new trash bags; making sure all products are placed properly for next shift
- Any other duty asked to do by operator, line coordinator, shift coordinator
Maintenance Tech-Inspection
Gala Group- Korona Candles Express Employment
Dublin
04.2021 - 10.2021
- Product inspection performed on line as candles were moved down belt into an inspection area
- Carefully looking for defects in candle wicks, discoloration, half filled tins/ jars, dented and smashed products
- Testing of products based on qualifications of wick length and width for the type of product being produced
- Testing of wick burn time whether be 2 to 5 hours, based on whatever matrix is needed and preformed inside of test laboratory
- Also careful testing of actual wax fragrance or oil to make sure right consistency has been used in product based on needs
- Inspection of product labels to make sure all bar codes and product codes match boxes being packed along with labels being used
- Inspected thoroughly to make sure met industry standards as well as merchant requests and R & D Standards
- Completing all paperwork as assigned based on inspection and job needs and to show matrix guidelines were met or not met
- Assisted with wick machine maintenance rotation as needed
- Making sure that wick machines are filled and spooled with product
- Unjamming and unlocking wick from machines
- Carefully cleaning and maintaining wick flow to make sure the 9 wick machines were up and running and inserting properly into the wax being poured through the line
- Filling of oils and tea light tins on front end to make sure product flows through wax fillers and wick machine properly
- Use of several hand tools and related machinery to do so
- Filling out and completing all applicable paperwork to make sure inventory of wick and wax is accounted for daily and how many new wicks/wax are used or replaced
- Packing of product - assisted as needed based on work staff shortage
- Packing of product, making sure all bar codes and scans met qualifications
- Palletizing as needed
- Tracking all good product verses bad product to track count of what was actually being thrown away so that it could be accounted for in company spending and wastes
- Any other duty as asked
Quality and Assembly
Corning (Talent Burst Temp)
Blacksburg
01.2021 - 04.2021
- Responsible for raw materials, in-process ware flow, subassemblies and finished goods used within the cable manufacturing process
- This may include UV coloring, stranding, buffering, IPQC, jacketing, print/respool, cable repair, shipping/receiving and cutting and packaging
- Beginning of shift check with Manufacturing Coordinator regarding assignments and production priorities
- Responsible for assembling shop papers, MIs and raw materials prior to start up
- Start up and change overs are per standard operating procedure
- Monitor lines while running to ensure quality product, perform necessary PQA checks to ensure product is manufactured to specification
- Associates are required to report non conformance
- Ensure work space is 5S ready, clean and orderly
- Associates are expected to know performance metrics and work toward targeted objectives
- May perform weekly associate maintenance
- Associates should proactively report any equipment issues as soon as they become aware
- Perform preventative maintenance procedures, may occasionally troubleshoot
- Assist RD&E with experiments as requested
- Receiving materials to stock, storing, issuing raw materials and miscellaneous items for productions use while maintaining inventory accuracy using cycle counts and daily transactions
- Properly label and package reels for shipment to customer
- Verify QC paper work, barcode and data sheets, with reel tag
- Physically inspect reel via traverse, damage and print statement
- Work in a team environment to optimize output of quality product, assist others as necessary, and promote safety awareness
- Perform other job duties as asked
Purchasing Assistant
Pyrotechnique By Grucci
Radford
04.2020 - 09.2020
- Oversaw purchase order shipments by managing deadlines and cancellation dates
- Evaluated procurement activities and recommended needed improvements
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers
- Established and managed supplier and vendor relationships
- Performed negotiations for contract terms and conditions
- Oversaw supplier related activities and monitored supplier performances
- Researched new vendors and partners to obtain most cost effective pricing for goods, saving company monies
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits
- Searched for hard to find items and found high- quality, reliable vendors
- Accepted and processed supply requests from staff, and placed orders per procedures through the use of Oracle systems
- Worked with departments to find new and better items to fulfill diverse needs
- Maintained documentation for all purchases
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts
- Developed team communications and information for weekly meetings
- Governmental Contract Solicitation, reading contracts, drawings, blueprints, and detail to purchase parts and materials for Governmental Products
- Worked Fireworks Production Line to Meet Company Deadline
- Any other work as assigned
Collections Specialist I & II
Freedom First Credit Union
Roanoke
08.2017 - 09.2020
- Processed payments over phone and set up recurring drafts
- Prepared packages containing all pertinent documentation for collections accounts
- Recorded information about customers' financial status and collections status efforts
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
- Received payment and ensured proper posting to appropriate customer accounts
- Overcame objections by applying advanced training and persuasion techniques
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Managed manual and automatically dialed outbound calls in call center environment
- Conveyed current account information and obtained payments by using pre-scripted statements
- Completed skip traces on customers failing respond to collection efforts
- Arranged for debt repayment and established repayment schedule based on customer finances
- Reviewed accounts to determine payment plan compliance
- Negotiated credit extensions to assist customers in paying overdue accounts for personal loans, mortgage loans, depository accounts
- Determined impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure
- Met demands of busy collections group by performing high volume of daily calls
- Mentored new members on scripts, strategies and company information to maximize performance
- Cross-trained co-workers internally within the department and other departments
- Any other duty as assigned
Branch Account Manager
OneMain Financial
Christiansburg
06.2008 - 07.2017
- Responsible for origination, processing, underwriting and servicing of personal loans including both secured and unsecured products
- Servicing of Mortgage loans and payment processing
- Processing payments, payoffs, maintaining accounts-address changes, due dates, name changes, insurance updates, deductibles and the like for all loan products
- Cash Summary reconciliations
- Maintaining company file records for all loans
- Processing deferments, adjustment of terms, and delinquencies for all loan products
- Company marketing and solicitation for current, former and new customer prospects for all loan products
- Updating and submitting title documentation to Department of Motor Vehicles for all title work and lien holder filing for all secured loan products
- Maintaining insurance lien holder information for all secured loan products
- Customer and Merchant Referral program
- Employee training and assistant to the manager
- Company insurance claim processing and submission
- Credit life, disability, and unemployment benefit origination, processing, and maintenance
- Home and Auto Security Plan sales distribution
- Any other duty asked to perform
Education
Master in Business Administration -
University of Phoenix
Phoenix, AZBachelor of Science - Business Administration
Bluefield State College
Bluefield, WVSkills
- Past Due Account Management
- Loan Funding
- Maintaining Quality Assurance Standards
- Data Communications
- Quality Production
- Quality Management Plan
- Quality Management Review
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Document control
- Root cause analysis
- Visual inspection
- Corrective actions
- Risk management
- Team collaboration
- Project management
- Employee training
- Time management
- Attention to detail
- Effective communication
- Quality assurance processes
- ISO standards
- Preventative measures
- Quality management systems
- Operations management
- Personnel training
- Goals setting
- Quality assurance experience
- Defect tracking
- Risk analysis and mitigation
- Quality assurance management
Languages
English
Achievements And Professional Organizations
- Top Sales Monthly and Employee of the Year - OneMain Financial
- Graduated with Honors - High School and College Levels
- Member of The National Society of Leadership and Success
- Nationwide Multi-State Licensing System and Registry for Mortgage Loan Processing (NMLS Licensing)
Training and Certificates
- Notary Public for State of Virginia
- CPR and First Aid Licensee
Timeline
Quality Assurance Officer 2
Techlab
07.2024 - Current
Risk Management Specialist
New River Valley Community Services
04.2024 - 07.2024
Quality Assurance Technician II
Spectrum Brands
11.2022 - 04.2024
Production Generalist
Spectrum Brands
10.2021 - 11.2022
Maintenance Tech-Inspection
Gala Group- Korona Candles Express Employment
04.2021 - 10.2021
Quality and Assembly
Corning (Talent Burst Temp)
01.2021 - 04.2021
Purchasing Assistant
Pyrotechnique By Grucci
04.2020 - 09.2020
Collections Specialist I & II
Freedom First Credit Union
08.2017 - 09.2020
Branch Account Manager
OneMain Financial
06.2008 - 07.2017
Master in Business Administration -
University of Phoenix
Bachelor of Science - Business Administration
Bluefield State College
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