Julie Forte
Virginia Beach
Summary
Dynamic Client Specialist with a proven track record at Milan Laser Hair Removal, excelling in customer service excellence and client relationship building. Skilled in appointment scheduling and CRM software, I effectively enhance client satisfaction and drive sales through strategic upselling techniques. Committed to continuous improvement and delivering exceptional results.
Overview
10
10
years of professional experience
Work History
Client Specialist
Milan Laser Hair Removal
Virginia Beach
08.2025 - Current
- Delivered customer service by resolving client inquiries and issues promptly to improve satisfaction.
- Addressed client inquiries regarding laser hair removal services to ensure informed decision-making.
- Coordinated appointments and maintained accurate client records to enhance service delivery.
- Provided support during consultations to address client concerns and needs.
- Collaborated with team members to enhance the customer service experience.
- Handled administrative tasks to streamline office operations effectively.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Participated in team meetings to understand goals and establish necessary process improvements.
CERTIFIED LASER TECHNICIAN
Removery
Virginia Beach
11.2024 - 06.2025
- Performed laser treatments with a focus on customer service, ensuring client satisfaction with results.
- Interacted with clients professionally in person and over the phone, fostering trust and rapport.
- Collaborated with laser sales associate to analyze sales reports and KPIs, identifying daily business needs.
LICENSED ESTHETICIAN/PERMANENT MAKEUP ARTIST
Just Browsing
Virginia Beach
01.2019 - 11.2024
- Conducted skin analysis to identify client needs and tailored treatment recommendations accordingly.
- Facilitated meaningful client conversations to gain insights into their preferences and expectations.
- Built rapport with customers by delivering attentive and personalized service.
- Advised clients on suitable retail products, enhancing their overall experience and satisfaction.
ASSISTANT MANAGER
The Bikini Hut
Virginia Beach
06.2016 - 06.2020
- Oversaw daily store operations, managing staff, displays, and inventory to maintain efficient workflow.
- Planned special events, including holiday promotions and seasonal discounts, to drive customer engagement.
- Monitored sales performance to pinpoint specific areas needing improvement.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
Education
Laser Certification - Customer Service
Removery Corporation training
Austin, TX11.2024
Permanent Makeup License - Permanent Makeup
Miracle Beauty Academy
Virginia BeachEsthetician License - Esthetics
Douglas J.Aveda Institute
East Lansing, MIBachelor of Science - Apparel Merchandising
Indiana University, Bloomington
Bloomington, Indiana, INSkills
- Client relationship management
- Customer relationship management
- Sales strategies and techniques
- Closing techniques
- Upselling strategies
- Appointment scheduling
- CRM software proficiency
- Salesforce training
- Customer service excellence
- Attention to detail
- Multitasking ability
- Effective communication skills
- Team collaboration
- Goal setting
- Office management
- Commitment to continuing education
- Credit card payment processing
Timeline
Client Specialist
Milan Laser Hair Removal
08.2025 - Current
CERTIFIED LASER TECHNICIAN
Removery
11.2024 - 06.2025
LICENSED ESTHETICIAN/PERMANENT MAKEUP ARTIST
Just Browsing
01.2019 - 11.2024
ASSISTANT MANAGER
The Bikini Hut
06.2016 - 06.2020
Laser Certification - Customer Service
Removery Corporation training
Permanent Makeup License - Permanent Makeup
Miracle Beauty Academy
Esthetician License - Esthetics
Douglas J.Aveda Institute
Bachelor of Science - Apparel Merchandising
Indiana University, Bloomington