Julie Perry
Hartfield
Summary
Dynamic professional with extensive experience in office coordination and patient care at Hall's at Home Care. Proven track record in optimizing scheduling and enhancing service delivery, while fostering strong relationships with clients and staff. Skilled in inventory management and training, committed to continuous improvement and exceptional customer service.
Efficient Assistant Administrator with background in managing administrative tasks, coordinating team efforts and providing high-level support to executives. Strengths lie in organizing workflows, facilitating smooth communication channels, and problem-solving. In previous roles, have improved office efficiency through implementation of advanced organizational strategies and streamlined processes.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Administrator
Hall's at Home Care
Weems
07.2019 - Current
- Assisted in scheduling and coordinating client appointments to optimize caregiver availability.
- Managed electronic health records for accuracy, ensuring compliance with regulatory standards.
- Facilitated communication between clients, caregivers, and healthcare professionals to enhance service delivery.
- Completed billing for clients as well as processed online invoices.
- Supported daily operations by processing documentation for care services.
- Facilitated team meetings to discuss client needs and service improvements.
- Developed resource materials for staff training on best practices in caregiving.
- Answered phone calls, responded to emails and directed inquiries to appropriate staff members.
- Supported the development of care plans by conducting initial assessments and gathering client information.
- Collaborated with team members to streamline administrative processes, improving overall efficiency.
- Trained new staff on operational procedures and software systems to ensure seamless onboarding.
- Monitored inventory levels of medical supplies, placing orders to maintain stock availability.
- Implemented feedback mechanisms from clients to continuously improve service quality and satisfaction.
- Managed purchasing, stocking and organizing inventory.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization's services or personnel.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices.
Lead Medication Aide
Halls Care Home
Chesterfield
01.2013 - 09.2018
- Administered medications to residents in accordance with established protocols.
- Monitored residents for side effects and reported changes to nursing staff.
- Assisted in maintaining medication inventory and ordering supplies as needed.
- Trained new staff on medication procedures and best practices for safety.
- Ensured compliance with local regulations and facility policies regarding medications.
- Documented medication administration accurately in resident records on electronic systems.
- Maintained confidentiality when dealing with sensitive information related to residents' medical history and treatments received.
- Maintained effective communication with physicians, pharmacists, family members and other healthcare providers involved in patient care.
- Instructed patients on self-administration of medications as prescribed by physician.
- Ensured compliance with state regulations regarding medication storage and administration processes.
- Created and maintained accurate records for all medications administered.
- Provided direct patient care, including vital signs, feeding, bathing, ambulation and hygiene assistance.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Researched medications to better understand properties and interactions with other drugs.
Lead Teller
Wells Fargo
Chester
12.2011 - 01.2013
- Supervised daily cash operations for multiple branches.
- Trained and mentored new tellers on customer service standards.
- Ensured compliance with banking regulations and policies consistently.
- Implemented process improvements to enhance service delivery.
- Conducted audits of cash drawers to ensure accuracy and security.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Welcomed customers and offered pleasant service during entire transaction.
- Assisted customers with opening new accounts or closing existing ones as needed.
Manager
Mayberry Metals
Knoxville
05.2009 - 10.2011
- Managed daily operations to ensure efficient metal production processes.
- Led team meetings to discuss project updates and address challenges.
- Implemented safety protocols to maintain a secure work environment.
- Trained new employees on operational procedures and safety guidelines.
- Developed training materials to enhance staff skills and knowledge retention.
- Oversaw inventory management to ensure adequate supply levels for production.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Certified Nursing Assistant
The University of Tennessee
Knoxville
07.2006 - 04.2009
- Assisted nurses with patient care tasks in diverse clinical settings.
- Monitored vital signs and reported changes to medical staff promptly.
- Provided personal hygiene support and comfort to patients daily.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare teams to ensure holistic patient care plans.
- Educated patients on health practices and post-discharge instructions clearly.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education
Bachelor of Science - Healthcare Administration
Liberty University
Lynchburg, VA 01.2017 - 07.2019
Skills
- Office coordination
- Scheduling appointments
- File maintenance
- Document control
- Record preparation
- Staff hiring
- Safety monitoring
- Training coordination
- File organization
- Office administration
- Recruitment assistance
- Employee onboarding
- Human resources support
- Payroll processing
- Inventory and supply management
- Benefits administration
- Policy implementation
- Client billing
- Care plan development
- Team coordination
- Customer relationship management
- Problem solving
- Effective communication
- Time management
Timeline
Assistant Administrator
Hall's at Home Care
07.2019 - Current
Bachelor of Science - Healthcare Administration
Liberty University
01.2017 - 07.2019
Lead Medication Aide
Halls Care Home
01.2013 - 09.2018
Lead Teller
Wells Fargo
12.2011 - 01.2013
Manager
Mayberry Metals
05.2009 - 10.2011
Certified Nursing Assistant
The University of Tennessee
07.2006 - 04.2009