Juliene Wang
Norfolk
Summary
Dynamic Chiropractic Assistant with proven expertise at Phoenix Rising Wellness Center, excelling in patient care coordination and appointment management. Adept at insurance verification and maintaining professionalism in high-pressure environments. Recognized for enhancing patient satisfaction through effective communication and compassionate service, while supporting business growth through strategic marketing initiatives.
Overview
15
15
years of professional experience
Work History
Chiropractic Assistant
Phoenix Rising Wellness Center
Olympia, WA
06.2020 - Current
- Assisted chiropractors with patient flow, treatment preparation, and daily office operations.
- Guided patients through therapies, exercises, and treatment protocols as directed by providers.
- Maintained accurate patient records, scheduling, and documentation.
- Verified insurance information and assisted with patient intake paperwork.
- Assisted with patient retention efforts through follow-up communication and appointment reminders.
- Coordinated with attorneys and insurance representatives regarding motor vehicle accident cases.
- Helped monitor patient progress and communicated updates to providers.
- Supported front-office and back-office operations in a fast-paced clinical environment.
- Helped improve patient satisfaction through compassionate care and effective communication.
- Managed social media platforms and created content to drive audience growth.
Boatswain's Mate
Navy
Guam
07.2011 - 10.2013
- Provided administrative and clerical support in a fast-paced military environment.
- Maintained and updated personnel records with accuracy and confidentiality.
- Managed filing systems, and office organization to support daily operations.
- Supported command staff with administrative tasks
- Maintained accountability of sensitive documents and confidential information.
- Demonstrated attention to detail while meeting strict deadlines and operational requirements.
Education
High School Diploma -
George Washington High School
Mangilao, GU Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- Scheduling appointments management
- Data entry efficiency
- Patient care coordination
- Patient flow management
- Professionalism and ethics
- Billing support
- Flexibility and adaptability
Timeline
Chiropractic Assistant
Phoenix Rising Wellness Center
06.2020 - Current
Boatswain's Mate
Navy
07.2011 - 10.2013
High School Diploma -
George Washington High School