JULIE BAILEY
Chester
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Revenue Returns Specialist
Home Care Delivered
Glen Allen
07.2021 - Current
- Manage the return process for durable medical equipment (DME).
- Review healthcare data to ensure timely processing of approved returns.
- Calculate refunds, submit retraction requests, or issue physical checks to insurance carriers and patients to clear credit balances and maintain financial accuracy.
Account Clerk III
Henrico County Mental Health
Henrico
11.2015 - 07.2021
- Prepared and posted all daily lockbox, credit card, and Gateway clearinghouse payments, adjustments, and denials for commercial and government payers, as well as clients, and ensured accuracy in financial transactions.
- Resolved unapplied cash issues and balanced posted batches, facilitating smooth month-end closings.
- Prepared monthly client statements and addressed client inquiries by phone, enhancing client satisfaction.
Accounts Receivable Specialist
Universal Health Services
Henrico
08.2004 - 11.2015
- Specialized in accounts receivable management, focusing on the follow-up and resolution of unpaid primary and secondary claims, as well as self-pay by phone and online portals.
- Analyzed claims to identify denial reasons, and ensured timely appeals were submitted.
- Appointed by management to a special team of collectors who followed up on high-dollar claims and reviewed detailed payer contracts to resolve underpaid claims, and to ensure maximum reimbursement.
Administrative Assistant
Mount Nebo Baptist Church
Bon Air
12.1997 - 08.2004
- Ensured prompt communication with members and staff by retrieving and responding to messages and mail.
- Recorded minutes for quarterly church meetings, enhancing transparency and informed decision-making.
- Prepared weekly bulletins and special service materials, increasing member awareness and attendance.
- Created and distributed quarterly newsletters, boosting member engagement and event participation.
- Set up and maintained church website, improving online presence and access to information.
- Implemented One Call messaging system, achieving 100% communication of emergencies and events to members.
- Maintained demographic database for members, streamlining integration of new memberships.
- Managed calendar for Lead Pastor's speaking engagements, ensuring effective scheduling and coordination.
Education
High School Diploma -
Clover Hill High School
Chesterfield, VACertificate - Business Computer Administration
Kee Business College
Midlothian, VASkills
- Accounts receivable and payable
- Payment processing
- Refund management
- Medical terminology
- Website maintenance
- Customer service excellence
- Organizational skills
- Communication proficiency
- Analytical thinking
- Attention to detail
- Microsoft Office suite
Timeline
Revenue Returns Specialist
Home Care Delivered
07.2021 - Current
Account Clerk III
Henrico County Mental Health
11.2015 - 07.2021
Accounts Receivable Specialist
Universal Health Services
08.2004 - 11.2015
Administrative Assistant
Mount Nebo Baptist Church
12.1997 - 08.2004
High School Diploma -
Clover Hill High School
Certificate - Business Computer Administration
Kee Business College