Julissa Andino Amones

First Grade volunteer teacher assistant.

• Assist with preparation and copy of documents, poster board, and craft.
• Help teacher with activities rotations and field trips.
• Greeted kids with friendliness and professionalism.

• Coordinate field trips.
• Maintain daily communication with parents.
• Keep accident reports.
• Arrange classrooms.
• Safeguard and interact with school-age and preschool kids.
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Supported students physical, mental, and social development using classroom games and activities.
• Provided one-on-one and group-based learning support focused on student progress.
• Worked with teachers and administrators to enforce school policies and procedures.
• Supervised recess, lunch, and daily student intake and dismissal.
• Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
• Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.

• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Managed over 30 customer calls per day.
• Handled customer inquiries and suggestions courteously and professionally.
• Processed customer service orders promptly to increase customer satisfaction.
• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
• Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
• Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.