Julius Helms
Virginia Beach
Summary
Detail-oriented professional with experience in billing support, account reconciliation, and data analysis in high-volume environments. Skilled in identifying discrepancies, resolving billing issues, and collaborating cross-functionally to ensure accuracy and timely processing. Advanced in Microsoft Excel and Outlook with a strong ability to meet deadlines and manage multiple priorities.
Overview
7
7
years of professional experience
Work History
Student Support: Financial Aid
Cotulla Education
Virginia Beach
06.2025 - Current
- Review and maintain student financial accounts, ensuring accuracy of billing-related data and documentation.
- Communicated account balances, payment status, and required actions to customers, ensuring clarity and expediting resolution.
- Analyzed account discrepancies and coordinated with internal departments to resolve issues, enhancing accuracy of financial records.
- Tracked and updated account activity using Excel and internal systems, facilitating timely reporting and reconciliation.
- Manage a high-volume workload in a fast-paced, deadline-driven environment while maintaining accuracy.
Footwear Sales Lead
Dick's Sporting Goods Warehouse
Virginia Beach
09.2023 - 06.2025
- Monitored sales and inventory data to enhance reporting accuracy and drive operational efficiency.
- Resolved customer transaction issues, contributing to overall account accuracy and customer satisfaction.
- Supported daily operational reporting and collaborated with team members to achieve performance goals.
Stock Associate
JD Sports
Virginia Beach
02.2022 - 01.2023
- Achieved 99% inventory accuracy by identifying and resolving discrepancies in stock records.
- Managed inventory levels to ensure stock availability for customers.
- Facilitated inventory audits and streamlined data tracking processes in high-volume environment.
- Organized merchandise displays to enhance product visibility and appeal.
- Assisted in receiving and unpacking shipments efficiently.
Store Manager
American Eagle Outfitters
Virginia Beach
04.2019 - 12.2021
- Led and trained a team of 15, enhancing customer service by efficiently resolving account and transaction issues.
- Analyzed performance metrics to identify areas for improvement, aligning operations with organizational goals.
- Managed reporting, sales tracking, and operational data to inform strategic business decisions.
Education
Salesforce Sales Professional Certificate -
12-2025
Google IT Support Professional Certificate -
12-2024
Associate of Science - Business Administration
Tidewater Community College
12-2022
Skills
- Aid Application Review
- Student Data Management
- Financial Record Review
- Financial Reporting
- Data management
- Excel advanced functions
- Microsoft Excel
- CRM Systems
- Issue Resolution
- Cross-Functional Collaboration
- Deadline Management
- Attention to detail
Timeline
Student Support: Financial Aid
Cotulla Education
06.2025 - Current
Footwear Sales Lead
Dick's Sporting Goods Warehouse
09.2023 - 06.2025
Stock Associate
JD Sports
02.2022 - 01.2023
Store Manager
American Eagle Outfitters
04.2019 - 12.2021
Salesforce Sales Professional Certificate -
Google IT Support Professional Certificate -
Associate of Science - Business Administration
Tidewater Community College