Junior Castillo-Martinez

• Lead or support complex field service operations including high-priority customer issues, critical commissioning requirements, and escalated technical challenges
• Support all L4/L5 commissioning activities with vendors.
• Carries out field modifications independently and evaluates electrical prints and one-line diagrams to support effective installation and troubleshooting.
• Support all L4/L5 commissioning activities with venders.
• Performs firmware updates to ensure optimal system functionality for PLC and SEL systems.
• Coordinated project meetings with contractors, clients, and project managers to enhance communication, aligning project goals with field service leadership, engineering teams, and manufacturing for streamlined operations.
• Led complex field service operations addressing high-priority customer issues, critical commissioning requirements, and escalated technical challenges.

• Guided installers in executing tasks, ensuring adherence to project specifications and timelines.
• Testing with Fluke DSX-5000/8000 LinkWave Live and resolving issues
• Analyzed drawings, floor plans, specifications, and cut sheets to facilitate accurate installation.
• Installed networking and cabling infrastructure connecting IDF, MDF, and MPOE locations.
• Guide installers in executing tasks and fulfilling responsibilities.

• Executed material handling tasks to support efficient logistics operations. Streamlined shipping and receiving processes, enhancing overall workflow. Maintained accurate inventory records to support operational efficiency. Collaborated with team members to improve coordination and boost productivity. Operated machinery safely to facilitate package movement and processing. Conducted quality checks on incoming and outgoing shipments to maintain standards. Trained new associates on best practices in material handling techniques.

Demonstrated respect, friendliness, and willingness to help wherever needed.

Assisted with day-to-day operations, working efficiently and productively with all team members.

Worked flexible hours across night, weekend, and holiday shifts.