Justin Andreoni
Fredericksburg
Summary
Motivated and dependable professional with over two years of management experience in a fast-paced customer service environment. Proven ability to lead teams, solve problems, and maintain efficient operations. Experienced in troubleshooting technical issues, learning new systems quickly, and adapting to changing technologies. Seeking an IT internship opportunity to develop technical skills and contribute to a team-oriented technology environment.
Overview
2
2
years of professional experience
Work History
Manager
Coldstone Creamery
Fredericksburg, VA
07.2024 - Current
- Supervise and coordinate daily operations for a team of employees in a fast-paced environment
- Train new staff members on systems, procedures, and customer service standards
- Troubleshoot register, POS, and technical issues to ensure smooth operations
- Manage store inventory and organization
- Handle customer concerns professionally and resolve issues quickly
- Maintain accuracy when handling transactions and store reporting
- Conducted regular performance evaluations to support team development and accountability.
- Achieved efficient multitasking
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Science - Computer Science
Germanna Community College
Locust Dale, VA05-2029
Skills
- Customer service
- Staff training and development
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Basic computer troubleshooting
- PC assembly and OS installation
Timeline
Manager
Coldstone Creamery
07.2024 - Current
Associate of Science - Computer Science
Germanna Community College