Justin Barbour
Chester,Va
Summary
PURPOSE: To obtain full-time or part employment with an organization that will allow for growth opportunities to keep elevating my career.
Overview
5
5
years of professional experience
Work History
ISP Cable Technician/Buildout Worker
IES Communications
06.2024 - Current
- Prepare construction sites by clearing away debris and hazardous materials.
- Perform demolition tasks using a variety of tools such as sledgehammer, saws, and drills. Maintain environment by removing debris from job site.
- Also pulls cables through multiple rooms using scissor lifts or ladders to perform the task as safe as possible.
- Label and pull cords and lay them out throughout the building neatly in a specific order high attention to detail
- Splice cabels
DATA ANALYST/PAYMENT PROCESSOR
Paymerang
09.2023 - Current
- Collaborated with other departments to ensure data accuracy and integrity
- Developed and maintained databases to store, track and analyze customer data
- Made out calls to vendors also collecting data and ensuring the customer is feeling valued as I make sure to handle any issue or payment they had an issue with
LOGISTICS SPECIALIST/ CUSTOMER ADVOCATE
Carvana
01.2022 - 03.2023
- Tracked the number of vehicles that were delivered to the lot on a daily basis, accurately recorded vehicle data to verify authenticity of the vehicle, accurately accounted for inventory levels, worked as a customer service advocate, taking incoming calls to assist customers with any concerns regarding their vehicle, met daily benchmark assigned daily by management, assisted with vehicle maintenance, worked within a team environment to ensure fleet of vehicles were properly maintained
- Monitored shipment progress using automated systems such as tracking software or GPS technology
- Coordinated transportation services including scheduling pick-ups and deliveries, tracking shipments, negotiating rates, and ensuring on-time delivery of goods
CUSTOMER SERVICE/ SALES
T-Mobile
03.2020 - 01.2023
- Provided great customer service daily helping any issues a customer was dealing with, with their phones while also completing my weekly benchmark for sales and trying to push to help the company
- As well as answer inbound calls helping customers with their phone plans and coordinating them to the closest store that could help assist
- Successfully handled customer inquiries and resolved customer complaints in a professional manner
- Resolved difficult customer service issues in an effective and timely manner
Education
High School -
Thomas Dale High School
Chester, VAundefined
Brightpoint Community College, Virginia Union University
Chester, Lombardy, Richmond, VASkills
- Active Listening
- Credit Card Payment Processing
- Lotus Notes
- Business Development Understanding
- Microsoft Word
- Microsoft PowerPoint
- Order Fulfillment
- Stocking and Replenishing
- Customer Relations
- Fleet Dispatching
- Process Improvement
- Database Maintenance
- Data formatting
- Technical Analysis
- Data Mapping
- Data Analysis
- Data Visualization and Presentations
- OSHA compliance
- Cable installation
- Customer service
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Payment processing
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Appointment scheduling
- Order processing
- Microsoft Office Suite
- Data collection
Timeline
ISP Cable Technician/Buildout Worker
IES Communications
06.2024 - Current
DATA ANALYST/PAYMENT PROCESSOR
Paymerang
09.2023 - Current
LOGISTICS SPECIALIST/ CUSTOMER ADVOCATE
Carvana
01.2022 - 03.2023
CUSTOMER SERVICE/ SALES
T-Mobile
03.2020 - 01.2023
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Brightpoint Community College, Virginia Union University
High School -
Thomas Dale High School
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