Summary
Overview
Work History
Education
Skills
Leadership and awards
Timeline
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JUSTIN CLAYTON

Norfolk

Summary

Dynamic and results-driven professional with a proven track record in management, sales, marketing, project management, and public relations. Experienced in leading teams, cultivating client relationships, and driving brand development initiatives, resulting in consistent business growth. Excels in fostering positive client relationships, maintaining portfolios, and delivering excellence.

Overview

4
4
years of professional experience

Work History

Development Operations Manager

Virginia Opera Assoc
03.2025 - 07.2025
  • Conceptualized an automated thank-you letter system in which streamlined processes and significantly improving productivity.
  • Implemented a monthly donation system in Tessitura, transitioning from a yearly model to generate additional, recurring revenue for the opera
  • Enhanced the member benefits program, adding new features to increase engagement and improve member satisfaction.
  • Created the monthly budget for the upcoming season, ensuring financial planning aligned with organizational goals and project needs.

Sr. Financial Services Rep

Langely Federal Credit Union
03.2024 - 03.2025
  • Record every member interaction and follow up utilizing Salesforce as a customer relationship management tool.
  • Collaborated with team members to identify opportunities for increasing revenue and improving performance.
  • Provided personalized financial advice to members and offer recommendations on how they can best use their money.
  • Process over $100,000 monthly in personal loans, auto loans, lines of credit, and credit cards.

Assistant Branch Manager

Enterprise Mobility
01.2023 - 02.2024
  • Achieves overall sales performance by coaching Management Trainees in refining sales techniques through roleplaying customer interactions and objections
  • Reduces vehicle theft and fraud incidents by meticulously managing 300+ car rental accounts, ensuring regular maintenance checks and prompt payment updates
  • Generates a 25% boost in branch revenue by spearheading the implementation of a strategic growth plan, increasing the car fleet size from 252 to 323 vehicles
  • Cultivates enduring partnerships with local body shops by conducting monthly performance reviews on customer service and rental availability, resulting in a 15% increase in brand loyalty and establishing a loyal and consistent client base for the branch.

Management Trainee

Enterprise Mobility
06.2022 - 01.2023
  • Led branch as primary customer service representative, achieving the highest customer service score in Norfolk with an outstanding rating of 88/100, demonstrating a commitment to delivering unparalleled service excellence
  • Cultivated and maintained client relationships with organizations such as the U.S Military, Fire Stone, and Old Dominion University, resulting in consistent business partnerships and substantial revenue growth for the branch
  • Demonstrated exceptional multitasking prowess by efficiently managing and fulfilling 25 reservations daily while ensuring each vehicle met customers' specific needs, resulting in consistently high levels of satisfaction and customer loyalty
  • Earned prestigious recognition as a top performer by qualifying for three exclusive Enterprise Elite Events, a distinguished honor reserved solely for Management Trainees ranking among the top 15 in sales across the Hampton Roads area

Area Director

Arc Marketing Group
11.2021 - 06.2022
  • Collaborated with a recruiter to create targeted job ads on platforms like Indeed, ZipRecruiter, and LinkedIn, resulting in the ability to conduct an average of 30 first and second-round interviews weekly through streamlined Applicant Stream processes
  • Generated weekly revenue stream of $1,500 to $2,000 by proactively engaging in face-to-face sales within prominent big box retailers, effectively acquiring new customers and promoting AT&T services
  • Conducted weekly meetings with the brand manager to strategize and refine a brand identity tailored to appeal to young adults aspiring to pursue entrepreneurship, enhancing brand recognition and relevance within the target audience
  • Maintained and managed a diverse client portfolio comprising Fortune 500 companies, including AT&T, BJ's Wholesale Club, Apple, and Samsung, fostering strong client relationships and contributing to ongoing business growth and retention.

Education

Bachelors Of Science - Design Management

Radford University
09.2020

Skills

  • Business Development
  • Project Management
  • Sales & Marketing
  • Microsoft Office & Google Suite
  • Employee Management & Development
  • Data Analysis and Report Generation

Leadership and awards

  • 2023: Attended Enterprise Assistant Branch Managers' Conference
  • 2022: Awarded Top Leader Award by Smart Circle at Regional Keys to Success Conference
  • 2021: Attended National Leaders Event for Top Sales Professionals
  • 2019: Parliamentarian for Diversity Awareness Programming Board
  • 2018: Treasurer for Diversity Awareness Programming Board
  • 2017: Treasurer for Radford's NAACP Chapter

Timeline

Development Operations Manager

Virginia Opera Assoc
03.2025 - 07.2025

Sr. Financial Services Rep

Langely Federal Credit Union
03.2024 - 03.2025

Assistant Branch Manager

Enterprise Mobility
01.2023 - 02.2024

Management Trainee

Enterprise Mobility
06.2022 - 01.2023

Area Director

Arc Marketing Group
11.2021 - 06.2022

Bachelors Of Science - Design Management

Radford University

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