Justin Collins
Salem
Summary
A leader in commercial sales, I excelled at Superior Distribution by enhancing client satisfaction and streamlining processes, leading to a notable increase in sales revenue in cooperation with Sales Team. My expertise in commercial sales practices, coupled with exceptional customer service skills was consistent.
I Offered strong foundation in sales principles and customer engagement, eager to learn and develop within sales environment. I understand market trends and consumer behavior, and effectively communicated and negotiated to achieve business objectives. I was always ready to use and develop skills in relationship-building and problem-solving in Commercial Sales role.
Overview
23
23
years of professional experience
Work History
Commercial Sales
Superior Distribution
02.2018 - 02.2025
- Increased client satisfaction by providing exceptional customer service and addressing commercial sales inquiries.
- Increased commercial sales revenue by consistently meeting and exceeding sales targets.
- Achieved top-ranking status within the company''s commercial sales division by consistently exceeding quotas.
- Streamlined internal processes within the commercial sales department by identifying areas for improvement, implementing changes that led to increased efficiency and productivity.
Manager
SealMaster
03.2015 - 01.2018
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for patrons, accounts, invoices and income
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Inside Sales of Products
- Participated in Trade Shows and Events
- Reports Daily, Weekly, Monthly, Annually
- Increased $470K sales to $1.3 Mil
Inside Sales Coordinator
ABC Building Supply
04.2011 - 01.2015
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
Inside Sales, Delivery Driver,
Lyf-Tym Building Products
08.2002 - 03.2011
- Delivered product to businesses and building sites
- Completed on-time deliveries by choosing best and most efficient routes and Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Computer Engineering
National Business College
Salem VAHigh School Diploma -
Salem High School
Salem VA06-2002
Skills
- Commercial sales experience
- Ordering products, Delivery of products
- High level of knowledge in product (siding, windows, doors, roofing, guttering, residential and commercial)
- Customer Service & Time Management Skills
- Plans, Specs: Roofing & Installation
- Warehouse Expertise Organization
- Inside Sales Counter & Processing
- Management of a Branch Office
- Reports in Microsoft Excel
- Maintaining Equipment
- Management of Branch Offic
- Reports, Excel, Microsoft
Timeline
Commercial Sales
Superior Distribution
02.2018 - 02.2025
Manager
SealMaster
03.2015 - 01.2018
Inside Sales Coordinator
ABC Building Supply
04.2011 - 01.2015
Inside Sales, Delivery Driver,
Lyf-Tym Building Products
08.2002 - 03.2011
Computer Engineering
National Business College
High School Diploma -
Salem High School
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