Justin Gillispie
Salem,VA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and e-commerce. At La Quinta, I enhanced guest satisfaction through effective complaint resolution and streamlined processes. Proven ability to boost online sales through SEO strategies, while maintaining strong rapport with clients and ensuring accurate financial transactions.
Overview
7
7
years of professional experience
Work History
Guest Service Representative/Night Auditor
La Quinta
11.2023 - 06.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
E-Commerce Specialist
Advanced Auto Parts
02.2020 - 06.2021
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
Front Desk Manager
Country Inn & Suites By Radisson
09.2017 - 06.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Oversaw day-to-day operations of 77-room hotel with staff of 30 employees.
Education
Bachelor of Science - Accounting And Data Analysis
Liberty University
Lynchburg, VA05-2027
Bachelor of Arts - Psychology
Emory & Henry College
Emory, VA05.2003
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Financial transactions
- Payment processing
- Basic accounting
- Data entry proficiency
Timeline
Guest Service Representative/Night Auditor
La Quinta
11.2023 - 06.2024
E-Commerce Specialist
Advanced Auto Parts
02.2020 - 06.2021
Front Desk Manager
Country Inn & Suites By Radisson
09.2017 - 06.2019
Bachelor of Science - Accounting And Data Analysis
Liberty University
Bachelor of Arts - Psychology
Emory & Henry College
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