Justin Leary
Woodbridge
Summary
Dynamic Shift Lead with a strong focus on guest satisfaction, staff training, and team motivation. Proven ability to resolve conflicts and enhance service quality in fast-paced environments.
Dynamic individual with hands-on experience in many different areas of the restaurant and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
Work History
Shift Lead
High Steaks Ambler
Ambler, PA
06.2024 - 03.2026
- Experienced in every position available in the kitchen (front of house, organizer, expo, grill, and fryer)
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new staff on operational procedures and customer service standards.
- Addressed customer inquiries and resolved complaints to enhance guest satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Worked effectively in fast-paced environments.
- Collaborated with management to implement new processes for improving team productivity.
Education
Bachelor of Science - Video/TV Production
Hofstra University
Hempstead, NY12-2024
Skills
- Customer service focus
- Guest service
- Staff training and development
- Team motivation
- Conflict resolution
- Production leadership
- Shift leadership
- Strong verbal and written communication
- Creative problem solving
Languages
American Sign Language
Professional Working
Timeline
Shift Lead
High Steaks Ambler
06.2024 - 03.2026
Bachelor of Science - Video/TV Production
Hofstra University