Justin Nelson
Colonial Hgts
Summary
Dedicated Center Store Manager known for exceptional customer service and team collaboration. Achievements in optimizing inventory processes and enhancing employee training contribute to increased customer satisfaction and operational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Center Store Manager
Food Lion
Williamsburg, VA
12.2020 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented sales strategies, enhancing customer engagement and satisfaction in-store.
Center Store Manager
Food Lion
Midlothian, VA
08.2018 - 12.2020
- Analyzed store performance data, identifying trends to drive operational improvements.
- Coordinated promotional activities, increasing product visibility and driving foot traffic.
- Developed schedules for staff, ensuring adequate coverage during peak hours.
- Enforced safety protocols, maintaining a clean and secure shopping environment for customers.
Center Store Lead
Food Lion
Chester Va
04.2018 - 08.2018
- Supervised daily operations, ensuring optimal store performance and adherence to company standards.
- Trained and mentored team members on inventory management and customer service best practices.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Coordinated product placement strategies to maximize visibility and drive sales growth.
Center Store Manager
Food Lion
Hopewell, VA
04.2014 - 03.2018
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Contributed to a positive store culture by actively participating in staff meetings, sharing ideas and best practices, and providing support for colleagues as needed.
- Established strong relationships with vendors to negotiate better pricing, secure exclusive deals, and ensure timely deliveries of stock.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
Soldier
Army Reserve
Richmond, VA
09.2006 - 09.2014
- Led training exercises to enhance team readiness and operational effectiveness.
- Managed logistics for equipment deployment and maintenance across diverse missions.
- Coordinated with cross-functional teams to ensure seamless mission execution and resource allocation.
- Developed strategies for improving unit efficiency and effectiveness in high-pressure environments.
Picker
Amazon
Chester, VA
11.2013 - 04.2014
- Operated handheld scanners to accurately identify and track inventory items.
- Selected, packed, and prepared customer orders for shipment in a timely manner.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to optimize workflow and enhance productivity.
Center Store Manager
Food Lion
Petersburg, VA
09.2010 - 11.2013
- Optimized scheduling of team members for maximum productivity during peak hours without sacrificing quality customer service experience.
- Managed inventory levels effectively, ensuring stock was available to meet customer demand while minimizing waste due to spoilage or obsolescence.
- Monitored consumer trends to identify opportunities for introducing new products or adjusting existing offerings accordingly.
- Reduced inventory shrinkage through diligent monitoring, proper storage, and rotation of perishable items.
Center Store Lead
Food Lion
Chester, VA
06.2006 - 09.2010
- Monitored stock levels, facilitating timely replenishment to prevent out-of-stock situations.
- Assisted in developing training materials for new hires to streamline onboarding processes.
- Analyzed sales data to identify trends, informing strategic decisions for product promotions.
- Fostered a positive team environment, promoting collaboration and high morale among staff members.
Center Store Clerk
Food Lion
Blackstone, VA
08.2005 - 06.2006
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained inventory levels through regular stock checks and restocking procedures.
- Assisted customers with product inquiries, ensuring high levels of satisfaction.
- Collaborated with team members to optimize store layout for improved customer experience.
Front End Associate
Food Lion
Chester, VA
06.2005 - 08.2005
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained product displays to ensure quality presentation and adherence to company standards.
- Assisted in inventory management, ensuring accurate stock levels were maintained at all times.
- Collaborated with team members to streamline checkout processes, enhancing customer satisfaction.
Education
High School Diploma -
Nottoway High School
Nottoway VASkills
- Shelf stocking
- Operational efficiency
- Employee training
- Workload management
- Safemark Certified Renewed March 2026
Accomplishments
Made Inventory in one of the Worst store in Food Lion had missed 22 years of inventories. We made it every year that our Manager Team was there.
Went down to Asheville North Carolina to help the clean up with the Tropical Storm Helene Food Lions
Certification
Safe Mark Certified Renewed March 2026
Timeline
Center Store Manager
Food Lion
12.2020 - Current
Center Store Manager
Food Lion
08.2018 - 12.2020
Center Store Lead
Food Lion
04.2018 - 08.2018
Center Store Manager
Food Lion
04.2014 - 03.2018
Picker
Amazon
11.2013 - 04.2014
Center Store Manager
Food Lion
09.2010 - 11.2013
Soldier
Army Reserve
09.2006 - 09.2014
Center Store Lead
Food Lion
06.2006 - 09.2010
Center Store Clerk
Food Lion
08.2005 - 06.2006
Front End Associate
Food Lion
06.2005 - 08.2005
High School Diploma -
Nottoway High School