Justin Powell
Petersburg
Summary
Compassionate and results-driven human services professional with over seven years of experience in social services, case management, and client advocacy. Proven ability to assess client needs, determine program eligibility, and coordinate essential services for diverse populations, including aged, blind, and disabled individuals. Adept at navigating social services systems, collaborating with community organizations, and ensuring access to critical resources. Strong communicator with expertise in problem-solving, policy interpretation, and client support.
Overview
10
10
years of professional experience
Work History
Benefit Programs Specialist II
Hopewell Department Of Social Services
Hopewell
04.2022 - 06.2024
- Managed a caseload of over 600 clients, ensuring timely determination of eligibility for SNAP and Medicaid benefits.
- Provided client-centered support, explaining benefit programs, and guiding individuals through the application and recertification process.
- Conducted intake interviews to assess applicants' needs, determine program eligibility, and connect them with additional social services.
- Collaborated with healthcare facilities (nursing homes, rehabilitation centers) to facilitate access to Medicaid-funded long-term care services.
- Ensured compliance with state and federal policies, accurately processing applications, and monitoring client circumstances for benefit adjustments.
- Maintained detailed case records, and provided timely responses to client inquiries within 24-48 hours.
Benefit Programs Specialist I
Petersburg Department Of Social Services
Petersburg
03.2017 - 07.2021
- Managed over 1,000 cases, evaluating and processing applications for SNAP and Medicaid benefits for individuals with disabilities, and long-term care needs.
- Conducted client assessments, ensuring accurate eligibility determinations, and referring individuals to additional social services as needed.
- Developed a strong understanding of social services systems, utilizing platforms such as ADAPT, MMIS, VACMS, and IBM/SVES to process cases efficiently.
- Built strong relationships with clients and community partners, improving service accessibility and program awareness.
- Referred clients requesting long term care services to our Adult Protective Services unit to be evaluated for in-home services, nursing facilities, or assisted living services.
Residential Partner
Independent Capacity System - Independent Homes
Petersburg
05.2014 - 03.2017
- Provided direct care and support to intellectually disabled adults, assisting with daily living skills to promote independence.
- Administered medications in accordance with care plans, ensuring adherence to safety protocols.
- Assisted individuals with hygiene, transportation, and community integration, fostering personal growth and self-sufficiency.
Education
Bachelor of Science - Social Work
Virginia State University
Petersburg, VA05-2016
Associate of Science - Human Services
Southside Virginia Community College
Alberta, VA05-2011
High School Diploma -
Brunswick High School
Lawrenceville, VA06-2009
Skills
- Client advocacy and support – strong ability to assess client needs, explain benefits, and connect individuals with essential services
- Case Management and Eligibility Determination – Experience managing large caseloads and processing benefits for vulnerable populations
- Crisis Intervention and Conflict Resolution – Skilled in de-escalating situations and guiding clients through challenges
- Community Resource Coordination – knowledgeable about local support services, healthcare facilities, and public assistance programs
- Policy interpretation and compliance – proficient in understanding and applying federal and state regulations in benefit administration
- Administrative and Technical Skills – Experienced in data entry, case documentation, and utilizing systems such as VACMS, MMIS, and IBM/SVES
Timeline
Benefit Programs Specialist II
Hopewell Department Of Social Services
04.2022 - 06.2024
Benefit Programs Specialist I
Petersburg Department Of Social Services
03.2017 - 07.2021
Residential Partner
Independent Capacity System - Independent Homes
05.2014 - 03.2017
Bachelor of Science - Social Work
Virginia State University
Associate of Science - Human Services
Southside Virginia Community College
High School Diploma -
Brunswick High School
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