Jychle Johnson
Smithfield
Summary
Motivated and compassionate healthcare professional with hands-on experience in benefits verification and medical representation. Skilled in administrative support, patient communication, and healthcare data management. Passionate about helping others and currently pursuing a degree in Health Services Management. Seeking to contribute to Sentra Hospital’s commitment to quality patient care and service excellence.
Overview
7
7
years of professional experience
2026
2026
years of post-secondary education
Work History
Medical Representative
Ciga Health Remote
11.2024 - Current
- Established and maintained strong relationships with healthcare professionals to increase organizational trust and credibility.
- Arranged appointments with doctors and medical teams to promote new product launches.
- Assisted physicians in patient education and provided helpful resources.
- Collaborated with the sales team to develop targeted marketing strategies that boosted revenue.
- Consistently exceeded sales targets while maintaining long-term client relationships.
- Managed territory efficiently and analyzed markets to identify growth opportunities.
- Provided outstanding customer service to ensure client satisfaction and retention.
Customer Service Representative
Alorica
11.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.•Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.•Responded to customer requests for products, services, and company information.•Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.•Assisted customers in navigating company website and placing online orders, improving overall user experience.•Collaborated with team members to develop best practices for consistent customer service delivery.•Exceeded performance metrics consistently, earning recognition as a top performer within the team.•Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Benefits Verification Specialist
PRA Group, Inc.
05.2019 - 09.2021
- Streamlined workflow for the benefit verification team by implementing a data tracking system.
- Created training materials for new specialists, improving overall team productivity.
- Conducted audits to reduce errors and improve claim accuracy.
- Assisted in developing new verification procedures, ensuring smooth implementation.
- Verified patient eligibility across multiple databases to ensure correct claim submission.
- Supported process improvements and compliance with industry regulations.
- Contributed to company-wide initiatives to enhance service quality and collaboration.
Education
87 Of 120 Completed Currently Taking Classes - Bachelor’s in Health Services Management
Norfolk State University
Norfolk, Virginia, VA 12.2019 - 12.2025
Smithfield High School
Smithfield, VASkills
- Patient communication & customer service
- Healthcare administration & data entry
- Benefits verification & insurance processing
- Microsoft Office Suite / Google Workspace
- Medical terminology
- Organization & time management
- Team collaboration
Timeline
Medical Representative
Ciga Health Remote
11.2024 - Current
Customer Service Representative
Alorica
11.2021 - 08.2023
87 Of 120 Completed Currently Taking Classes - Bachelor’s in Health Services Management
Norfolk State University
12.2019 - 12.2025
Benefits Verification Specialist
PRA Group, Inc.
05.2019 - 09.2021
Smithfield High School