Kacem Fehri

• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
• Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
• Assisted in food preparation as directed while following instructions to meet specific dietary needs.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Increased sales significantly by upselling higher-end products to customers.

As a Floor Manager at Sir Sandwich Co, the focus is on overseeing daily operations and ensuring a high standard of service throughout the establishment. This role involves managing staff, coordinating schedules, and addressing customer concerns to create a positive dining atmosphere. Leadership skills are essential, as guiding the team towards operational excellence is a primary objective.

• Oversee daily operations to ensure a high standard of service.
• Manage staff schedules and performance to optimize workflow.
• Address customer concerns promptly to maintain satisfaction and loyalty.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.