Kaela Rendon
Goochland
Summary
Professional with comprehensive experience in managing household operations and ensuring exceptional standards of care. Adept at coordinating schedules, overseeing daily activities, and maintaining well-organized environment. Strong focus on team collaboration and achieving measurable results, consistently adapting to changing needs. Skilled in conflict resolution, budget management, and fostering positive relationships among household members. Reliable and flexible, ensuring smooth and efficient household management.
Overview
13
13
years of professional experience
Work History
Home Manager
Self
Goochland, VA
08.2018 - Current
- Managed household operations, ensuring efficient scheduling and task prioritization.
- Developed and implemented organizational systems for improved household functionality.
- Coordinated maintenance and repairs, optimizing home upkeep and safety protocols.
- Oversaw budgeting for household expenses, maintaining financial accountability and resource allocation.
Customer Service Agent
GEICO
Fredericksburg, VA
10.2020 - 02.2021
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Record Technician
Let's Smile! Orthodontics
Springfield, VA
01.2018 - 08.2018
- Managed electronic records management system to ensure compliance and accuracy.
- Provided a welcoming environment for patients, ensuring comfort and trust during visits.
- Streamlined patient intake by efficiently gathering initial photos and X-rays, enabling timely and accurate treatment planning.
Team Leader
Chick-fil-A
Dumfries, VA
12.2014 - 07.2017
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Supported senior leadership in high-volume, fast-paced operations by managing daily shift tasks with accuracy and compliance.
- Streamlined drive-thru operations, significantly reducing wait times and increasing customer satisfaction.
- Demonstrated integrity and honesty while interacting with guests, team members and management.
Administrative Assistant
All American Awards
Triangle, VA
06.2013 - 07.2017
- Ensured accurate record keeping with diligent data entry and database management for vital company information.
- Maintained comprehensive records for weekly sales, ensuring timely data entry and enhancing database accuracy for strategic decision-making.
- Streamlined document filing process, resulting in quicker retrieval times and improved organizational efficiency across departments.
- Implemented a systematic approach to mail sorting, reducing processing time and boosting communication flow within the office.
Education
BBA - Human Resources Management
Strayer University
Washington DC12-2027
Associate of Applied Science - Business Management
Germanna Community College
Locust Dale, VA12-2022
High School Diploma -
Forest Park High School
Woodbridge, VA06-2015
Skills
- Financial management
- Dependable and responsible
- Problem-solving
- Data entry and record keeping
- Time management
- Verbal and written communication
Timeline
Customer Service Agent
GEICO
10.2020 - 02.2021
Home Manager
Self
08.2018 - Current
Record Technician
Let's Smile! Orthodontics
01.2018 - 08.2018
Team Leader
Chick-fil-A
12.2014 - 07.2017
Administrative Assistant
All American Awards
06.2013 - 07.2017
BBA - Human Resources Management
Strayer University
Associate of Applied Science - Business Management
Germanna Community College
High School Diploma -
Forest Park High School