Kaelin Adkins
Providence Forge
Summary
Adaptable customer service expert with a strong foundation in account management and process improvement. Recognized for effective communication and collaboration across departments, ensuring timely resolution of escalated service issues.
Overview
8
8
years of professional experience
Work History
Customer Acct Manager
Dominion Energy
Richmond
03.2023 - 01.2026
- Delivered exceptional customer service to achieve high levels of satisfaction.
- Guided resolution of complex customer service inquiries promptly.
- Managed escalated service matters with professionalism and efficiency.
- Collaborated with internal departments to address customer service challenges.
Medicaid Representative
Maximus Call Center
Chesterfield
08.2021 - 02.2022
- Guided clients through Medicaid enrollment and application processes.
- Educated clients on available healthcare options within Medicaid program.
- Reviewed applications for compliance with state Medicaid regulations.
- Maintained confidentiality of sensitive client information consistently.
- Provided accurate information regarding Medicaid benefits and eligibility criteria.
Customer Service Representative
Teleperformance
Richmond
12.2019 - 05.2021
- Delivered product information and guidance to improve customer satisfaction.
- Collaborated with team members to address complex customer issues.
- Maintained professionalism while managing challenging customer interactions.
- Followed up on unresolved issues to achieve timely resolutions.
- Promoted high customer satisfaction through effective problem-solving and friendly service.
Retail Sales Associate
Marshalls Department Store
Williamsburg
11.2018 - 10.2019
- Ensured organized store layout and attractive merchandise displays.
- Assisted customers in locating products and delivering accurate information.
- Trained new staff on customer service protocols and operational procedures.
- Participated in promotional events to increase customer engagement and sales.
- Greeted customers upon entry, offering immediate assistance.
- Resolved customer complaints professionally and efficiently.
Assistant/ Installer
Monica's Window Treatment
Charles City
08.2017 - 08.2018
- Assisted in the installation of custom window treatments in residential settings.
- Supported customer service by addressing client questions during installations.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Demonstrated efficiency and dedication to quality by contributing to successfully completed jobs.
Education
High School Diploma -
Charles City High School
Charles City, VA06-2019
Skills
- Customer relationship management
- Complaint resolution
- Account management
- Customer feedback analysis
- Process improvement
- Team collaboration
Timeline
Customer Acct Manager
Dominion Energy
03.2023 - 01.2026
Medicaid Representative
Maximus Call Center
08.2021 - 02.2022
Customer Service Representative
Teleperformance
12.2019 - 05.2021
Retail Sales Associate
Marshalls Department Store
11.2018 - 10.2019
Assistant/ Installer
Monica's Window Treatment
08.2017 - 08.2018
High School Diploma -
Charles City High School