Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaeycilia Rivera

Chesapeake

Summary

Dynamic Retail Store Manager with a proven track record at Elite Metro, excelling in sales growth and customer service. Skilled in inventory control and staff training, I foster teamwork and enhance operational efficiency. Recognized for implementing effective merchandising strategies that significantly boosted seasonal sales and improved customer satisfaction.

Overview

2
2
years of professional experience

Work History

Retail Store Manager

Elite Metro
Chesapeake, VA
03.2025 - 10.2025
  • Supervised daily store operations to ensure compliance with company policies and standards.
  • Trained and mentored staff to enhance customer service skills and operational efficiency.
  • Analyzed sales reports to identify trends and optimize inventory management strategies.
  • Implemented visual merchandising strategies to increase product visibility and drive sales.
  • Coordinated staff schedules to align with peak business hours, improving workforce efficiency.
  • Developed promotional displays that increased customer engagement and boosted seasonal sales.
  • Resolved customer complaints effectively, enhancing overall customer satisfaction ratings.
  • Monitored cash handling procedures to minimize discrepancies and maintain financial accuracy.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Sales Associate

Family Dollar
Chesapeake, VA
11.2024 - 02.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained store organization and cleanliness to ensure a welcoming environment.
  • Operated cash register, processed transactions, and balanced cash drawer accurately.
  • Stocked shelves and managed inventory levels to meet customer demand effectively.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

Dollar General Market
Windsor, VA
09.2023 - 12.2023
  • Implemented promotional displays to highlight seasonal products and increase visibility.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

Oscar F Smith High School
Chesapeake, VA
06.2023

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Stockroom management
  • Friendly and outgoing
  • Sales growth
  • Dependable and reliable
  • Inventory control
  • Store maintenance
  • Scheduling
  • Sales leadership
  • Shift scheduling
  • Store opening and closing
  • Hiring and training
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Time management
  • Flexible and adaptable
  • Multitasking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Store Manager

Elite Metro
03.2025 - 10.2025

Sales Associate

Family Dollar
11.2024 - 02.2025

Sales Associate

Dollar General Market
09.2023 - 12.2023

High School Diploma -

Oscar F Smith High School
Kaeycilia Rivera