Kaeycilia Rivera
Chesapeake
Summary
Dynamic Retail Store Manager with a proven track record at Elite Metro, excelling in sales growth and customer service. Skilled in inventory control and staff training, I foster teamwork and enhance operational efficiency. Recognized for implementing effective merchandising strategies that significantly boosted seasonal sales and improved customer satisfaction.
Overview
2
2
years of professional experience
Work History
Retail Store Manager
Elite Metro
Chesapeake, VA
03.2025 - 10.2025
- Supervised daily store operations to ensure compliance with company policies and standards.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Analyzed sales reports to identify trends and optimize inventory management strategies.
- Implemented visual merchandising strategies to increase product visibility and drive sales.
- Coordinated staff schedules to align with peak business hours, improving workforce efficiency.
- Developed promotional displays that increased customer engagement and boosted seasonal sales.
- Resolved customer complaints effectively, enhancing overall customer satisfaction ratings.
- Monitored cash handling procedures to minimize discrepancies and maintain financial accuracy.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Sales Associate
Family Dollar
Chesapeake, VA
11.2024 - 02.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to ensure a welcoming environment.
- Operated cash register, processed transactions, and balanced cash drawer accurately.
- Stocked shelves and managed inventory levels to meet customer demand effectively.
- Collaborated with team members to achieve sales goals and improve store performance.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Dollar General Market
Windsor, VA
09.2023 - 12.2023
- Implemented promotional displays to highlight seasonal products and increase visibility.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Oscar F Smith High School
Chesapeake, VA06.2023
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Stockroom management
- Friendly and outgoing
- Sales growth
- Dependable and reliable
- Inventory control
- Store maintenance
- Scheduling
- Sales leadership
- Shift scheduling
- Store opening and closing
- Hiring and training
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Store Manager
Elite Metro
03.2025 - 10.2025
Sales Associate
Family Dollar
11.2024 - 02.2025
Sales Associate
Dollar General Market
09.2023 - 12.2023
High School Diploma -
Oscar F Smith High School