Kai Valentine
Chester
Summary
Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble
04.2025 - Current
- Facilitated patient check-in processes to enhance efficiency and customer experience.
- Assisted in verifying insurance eligibility and benefits for patients.
- Managed appointment scheduling to optimize clinic workflow and reduce wait times.
- Provided support in handling patient inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record systems.
Housekeeper
Bon Secours
01.2025 - 04.2025
- Maintained cleanliness and organization of guest rooms and common areas.
- Operated cleaning equipment, ensuring safety and efficiency during use.
- Responded promptly to guest requests, enhancing overall satisfaction.
- Collaborated with team members to uphold high standards of cleanliness.
Order Picker
Amazon
10.2023 - 02.2024
- Operated handheld scanners to accurately track and manage inventory levels.
- Selected and picked customer orders efficiently to meet daily targets.
- Collaborated with team members to maintain clean and organized work areas.
- Communicated effectively with supervisors regarding inventory discrepancies or issues.
Education
High School Diploma -
Forest Park
Woodbridge, VA06-2018
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Phone and email etiquette
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
Certification
Crisis prevention.
behavioral health.
Languages
English
Full Professional
Timeline
Patient Access Representative
Ensemble
04.2025 - Current
Housekeeper
Bon Secours
01.2025 - 04.2025
Order Picker
Amazon
10.2023 - 02.2024
High School Diploma -
Forest Park