Kaili Chieffo
Surry
Summary
Detail-oriented professional with 6+ years of experience in administrative operations, account analysis, reporting, and customer support. Proven ability to investigate discrepancies, analyze trends, manage documentation, and collaborate cross-functionally to resolve complex issues. Recognized for strong communication, organization, and adaptability in fast-paced environments. Seeking growth-oriented opportunities that leverage analytical thinking, operational support, and professional development.
Overview
5
5
years of professional experience
Work History
Billing Insurance Analyst
Tidewater Physicians Multispecialty Group
02.2025 - Current
- Investigate account discrepancies and denials, identifying root causes and implementing corrective actions to achieve resolution.
- Ensure accurate billing and sequencing of primary and secondary accounts.
- Prepare, submit, and track formal appeals and supporting documentation.
- Analyze trends, aberrations, and recurring issues; communicate insights and concerns to management.
- Reconcile payments and adjustments based on Explanation of Benefits documentation.
- Generate and review detailed accounts receivable reports to support timely resolution.
- Collaborate with coding and internal teams to resolve classification and data-related issues.
- Respond promptly and professionally to written and verbal correspondence from external partners.
- Assist customers with billing-related inquiries via phone, ensuring clarity and professionalism.
Patient Care Coordinator II / Team Lead
Comber Physical Therapy & Chiropractic Care
09.2024 - 02.2025
- Led daily front-office operations while providing high-level customer service in a fast-paced environment.
- Supervised and trained team members, supporting workflow efficiency and consistency.
- Managed scheduling, authorizations, record maintenance, and payment processing.
- Partnered with leadership to improve operational processes and customer experience.
Patient Care Coordinator
Orthopedic and Spine Center
11.2020 - 09.2024
- Supported administrative operations including scheduling, documentation, and payment processing.
- Managed high-volume communications and coordinated across departments to ensure smooth operations.
- Assisted with billing inquiries and authorization submissions.
- Contributed to workflow improvements and trained new employees.
- Handled customer-facing operations including scheduling, data entry, and payment processing.
- Maintained accurate records and ensured compliance with organizational policies.
Education
Bachelor of Science - Healthcare Administration
ECPI University
Newport News05-2023
Associate of Science - Social Sciences
Virginia Peninsula Community College
Hampton, VA05-2020
Skills
- Claims management
- Process Improvement
- Cross-Functional Collaboration
- Customer & Client Support
- Professional Communication
- Time Management & Organization
- Microsoft Office & Documentation Tools
- Communication
- HIPPA Compliance
- Healthcare Industry Knowledge
- Strategic Thinking
- Teamwork
Timeline
Billing Insurance Analyst
Tidewater Physicians Multispecialty Group
02.2025 - Current
Patient Care Coordinator II / Team Lead
Comber Physical Therapy & Chiropractic Care
09.2024 - 02.2025
Patient Care Coordinator
Orthopedic and Spine Center
11.2020 - 09.2024
Bachelor of Science - Healthcare Administration
ECPI University
Associate of Science - Social Sciences
Virginia Peninsula Community College