Kailonna Crews
Charlottesville
Summary
A full-time supervisor of multiple different departments of the grocery store while also being a full-time student. Some skills sets include customer service communication, policy enforcement, and problem-solving. Very big on motivating those around, ensuring all aspects of the jobs are completed without burnout and lack of motivation.
Overview
5
5
years of professional experience
Work History
Supervisor
Food Lion
Charlottesville, VA
08.2021 - Current
Monitored cash handling (counting money in safe, counting money in tills, making sure all money counts came out correct).
In charge of maintaining all employee shifts, breaks, and transportation to and from work.
Trained new hires on customer service expectations, story policies, and expectations held for job.
Ensured job details were being completed in all departments that I run (produce, Food Lion To-Go, customer service representation, cashier, Retail Pricing Coordination)
Education
Bachelor of Social Work - Social Work
Virginia Commonwealth University
Richmond, Virginia, VA06-2027
Associate of Science -
Piedmont Virginia Community College
Charlottesville, VA05-2025
Skills
- Customer Service
- motivation for employees and customers
- decision-making
- problem-solving
- training and policies
- policy enforcement
- resolutions of conflicts
Timeline
Supervisor
Food Lion
08.2021 - Current
Bachelor of Social Work - Social Work
Virginia Commonwealth University
Associate of Science -
Piedmont Virginia Community College