KAIPHON DISOI
Richmond
Summary
Well-qualified HUMAN RESOURCES SPECIALIST with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Goal-oriented HUMAN RESOURCES SPECIALIST with 2 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Personable HUMAN RESOURCES SPECIALIST with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Determined MAIL HANDLER with two-year background in mail and parcel delivery. Expert in building positive relationships with customers and mentoring new hires on standard policies, procedures and related federal guidelines.
Attentive MAIL HANDLER with over 2 years of experience facilitating shipment of letters and packages to domestic and international recipients. Highly proficient in mail regulations and postage limitations. Successful in recommending strategies to improve customer service and sales desk operations.
Dedicated CASHIER experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
7
7
years of professional experience
Work History
Human Resources Specialist
US Army
08.2021 - Current
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
Mail Handler
US Army
08.2021 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Maintained clean and organized mail room to promote safety and efficiency.
- Used automated mail processing equipment to sort and collate mail.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
Cashier
At Home
09.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
Dollar Tree
12.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Arts - Political Science
Virginia Commonwealth University
Richmond, VA05.2019
Associate of Science - General Studies
John Tyler Community College
Chester, VA04.2017
High School Diploma -
James River High School
Midlothian, VA06.2014
Skills
- Job Descriptions
- Background Checks
- Training and Development
- Talent Acquisition
- Employment Law
- Succession Planning
- Organizational Development
- Payroll Management
- Performance Management
- HR Policies Development
- Handling and Sorting Mail
- Shipment Preparation
- Post Office Operations
- Mail Delivery
- Postal Law Proficiency
- Cash Register Operation
- Drawer Balancing
- Cash Handling
- Customer Service
Languages
Thai
Native or Bilingual
English
Full Professional
Spanish
Limited Working
French
Elementary
LAOTIAN
Native or Bilingual
Timeline
Human Resources Specialist
US Army
08.2021 - Current
Mail Handler
US Army
08.2021 - Current
Cashier
At Home
09.2018 - 04.2019
Cashier
Dollar Tree
12.2017 - 09.2018
Bachelor of Arts - Political Science
Virginia Commonwealth University
Associate of Science - General Studies
John Tyler Community College
High School Diploma -
James River High School
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