Kaitlin Christensen
Narrows
Summary
Dynamic professional with extensive customer service experience and a strong background in fraud analysis and risk management. Proven ability to multitask in fast-paced environments while maintaining attention to detail. Skilled in QuickBooks and adept at conflict resolution, ensuring client satisfaction and operational efficiency and customer service. Actively engaged in community service, including organizing donations for low income, families, and children. Actively expanding her knowledge of legal research and procedure in preparation for law school.
Overview
3
3
years of professional experience
Work History
QuickBooks Support
Alorica
Bluefield
06.2025 - Current
- Attention to detail
- Microsoft 360
- Gathering confidential information
- Assisted in account reconciliation to ensure accuracy and compliance
- Analyzed payment resolutions, fraud, and risk to safeguard financial transactions
- Managed remote work responsibilities effectively
- Outbound calling
- Conducted research to gather relevant information
- Answering emails
- Managed time effectively to handle high volume of customer inquiries
- Demonstrated multitasking abilities in fast-paced environment
- Dual-monitor
Customer Service Representative
Caliber Collision
Blacksburg
10.2024 - 05.2025
- Updated customers on repair status and timelines to enhance communication and satisfaction.
- Ordered parts to facilitate timely repair processes.
- Reviewed repairs and damages to ensure accurate documentation for customer records.
- Ensured accuracy through careful attention to detail.
- Working with multiple insurance agents
- Assigning repair orders
- Photographing damages
- Utilized Microsoft 360 tools for collaborative projects.
- Workforce
Automotive Service Advisor
Campus Automotive
Blacksburg
12.2023 - 10.2024
- Calculated and presented repair costs for customer approval, ensuring transparency in pricing
- Explained repairs and provided detailed quotes to facilitate informed customer decision-making
- Coordinated customer pick-up and drop-off logistics to enhance service convenience
- Keeping customers informed
- Processed financial transactions from customers
- Ordering parts
- Analyzing car reports from technicians
- Utilized Microsoft 360 for document management and communication
- Aided in inventory organization and replenishment
Dump Truck Driver
Premier Group
Peterstown
06.2023 - 12.2023
Long Haul Truck Driver
Schneider
Indianapolis
02.2023 - 06.2023
- Cross country and inner city driving
- Inspecting truck pre/post trip
- Utilized time management skills to meet delivery deadlines
- Executed unloading of products, ensuring timely warehouse operations
- Consistently worked 70-hour weeks to achieve team goals
- Maintained four clocks for accurate timekeeping in the facility
Education
Criminal Justice - Pre-Law
Liberty University
Lynchburg, VA03-2026
Criminal Justice -
New River Community College
Dublin, VA06-2015
High school diploma -
Giles County High School
Pearisburg, VA06-2014
Skills
- Legal Research
- Legal writing
- Bluebook formatting
- Typing 60 wpm
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Time management
- Appointment scheduling
- Salesforce
- Data entry
- Organizational skills
- Customer inquiry handling
- Customer complaint resolution
- Customer follow-ups
- Small business support
- Outbound calling
- Live chat
- Zoom
- De-escalation
- Conflict resolution
- Editing/Document review
- Empathy
- Active listening
- Friendly demeanor
- B2B sales
- Fraud prevention and detection
- Risk analysis
- Billing issue inquiries
- Case management
- Compliance knowledge
- Productivity software
- Technical support experience
- APA formatting
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
Omega Nu Lambda Honors Society
Timeline
QuickBooks Support
Alorica
06.2025 - Current
Customer Service Representative
Caliber Collision
10.2024 - 05.2025
Automotive Service Advisor
Campus Automotive
12.2023 - 10.2024
Dump Truck Driver
Premier Group
06.2023 - 12.2023
Long Haul Truck Driver
Schneider
02.2023 - 06.2023
Criminal Justice - Pre-Law
Liberty University
Criminal Justice -
New River Community College
High school diploma -
Giles County High School