KAITLIN NAJDZINSKI
Elkton
Summary
Dynamic Regional Manager at Aspen Dental with a proven track record in strategic planning and staff development. Enhanced operational efficiency and drove revenue growth through effective team leadership and performance analysis. Skilled in fostering relationships and resolving customer issues, resulting in increased satisfaction and loyalty across multiple locations.
Overview
10
10
years of professional experience
Work History
Regional Manager
Aspen Dental
Harrisonburg, VA
01.2021 - Current
- Developed and implemented regional sales strategies to enhance customer acquisition and retention.
- Led cross-functional teams to improve operational efficiency and streamline processes.
- Analyzed performance metrics to identify growth opportunities and drive revenue increase.
- Conducted regular training sessions for staff to enhance service delivery across multiple locations.
- Monitored compliance with company policies and regulatory requirements across all practices.
- Fostered strong relationships with dental professionals to support collaborative practice initiatives.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Sales Associate
Target
Harrisonburg, VA
10.2016 - 04.2020
- Engaged customers through effective communication, enhancing shopping experience and fostering loyalty.
- Processed transactions efficiently using Point of Sale (POS) systems, ensuring accuracy in cash handling.
- Maintained organized merchandise displays, contributing to a visually appealing store environment.
- Assisted in inventory management, monitoring stock levels to optimize product availability and minimize shrinkage.
- Trained new associates on customer service standards and operational procedures, promoting team cohesion and efficiency.
Education
High School Diploma -
Spotswood High School
Penn Laird08-2009
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Goals and performance
- Business recordkeeping
Timeline
Regional Manager
Aspen Dental
01.2021 - Current
Sales Associate
Target
10.2016 - 04.2020
High School Diploma -
Spotswood High School