Kaitlinn M. Shaffer
Fredericksburg
Summary
Detail-oriented Administrative Assistant with proven skills in customer relations and a strong ability to thrive in fast-paced environments. Excels in multitasking and delivering accurate clerical support, whether independently or collaboratively. Background in dynamic customer service roles, ensuring organization and enhancing overall team efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Server
Harry's Downtown
Fredericksburg
2026.03 - Current
- Provided exceptional service to high volume of daily customers.
- Delivered excellent customer service to enhance guest satisfaction in fast-paced dining environment.
- Managed table assignments and ensured timely service delivery.
- Processed payments accurately and managed cash register operations.
- Executed accurate money transactions in compliance with company cash handling procedures.
- Executed opening and closing duties, including setting up the dining area and restocking supplies.
Bartender and Server
Fredericksburg Country Club
Fredericksburg
2024.05 - 2026.04
- Enhanced dining experience through attentive service and personalized interactions.
- Provided tailored customer service and drink recommendations to enhance patron satisfaction.
- Creates genuine connections with clientele to maintain a welcoming environment
- Coordinated with kitchen staff to deliver timely drink service during events, ensuring seamless guest experiences.
- Manages time effectively to ensure prompt service to each guest
- Resolved challenges quickly in fast-paced situations
- Adjusted to changing circumstances while ensuring service precision
- Trained new bartenders on procedures, recipes, and customer interaction standards.
- Monitored cash register operations and processed payments accurately during shifts.
- Ensured compliance with health regulations and safety standards in bar operations.
- Enforces club rules to prioritize the comfort of each guest
Safety Patrol Monitor
Stafford County Public Schools
Fredericksburg
2023.10 - 2024.08
- Supervised up to 200 children every day, ensuring student and teacher safety during dining
- Completed safety protocol training with school nurse and deputy sheriff in the event of an emergency
- Communicated observations to teachers and administration, enforcing safety rules to maintain a secure environment for students during lunch and outdoor activities
- Completed trainings focusing on student welfare during lunch hour, enhancing safety awareness
- Assisted teachers with administrative and preparation tasks, supporting effective classroom management
Barista
Starbucks Coffee Company
Fredericksburg
2022.02 - 2023.10
- Produced drinks and food during peak hours, achieving an accuracy rate of 80% or higher to meet company goals
- Solved problems quickly in high pressure environment, maintaining a customer-focused culture
- Adapted to product shortages by finding alternatives, ensuring continued customer satisfaction
- Mentored new baristas and helped them learn processes and procedures
- Completed annual trainings to comply with all company safety and development requirements
Temp Worker
Temp Agency
Fredericksburg
2016.05 - 2016.09
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed phone calls and emails to deliver timely information and facilitate effective business correspondence.
- Utilized Microsoft Excel for accurate data entry into spreadsheets, maintaining data integrity.
- Assisted team in document preparation and data entry to ensure accuracy and efficiency.
Education
Associate’s Degree - Business Administration
Germanna Community College
Fredericksburg, VA2024-12
Skills
- Customer service
- Cash handling
- Team collaboration
- Effective communication
- Conflict resolution
- Deadline oriented
- Time Management
- Adaptability to change
- Data entry
- Process optimization
- Microsoft Office
- GoogleDrive
- Reading comprehension
- Reading comprehension
Projects
- Completed multiple projects related to data entry using Microsoft Excel, PowerPoint, and Access
- Completed multiple assignments balancing a checkbook in Accounting
- Currently working toward a bachelors degree in Anthropology
- Completed research projects in groups and independently
Timeline
Server
Harry's Downtown
2026.03 - Current
Bartender and Server
Fredericksburg Country Club
2024.05 - 2026.04
Safety Patrol Monitor
Stafford County Public Schools
2023.10 - 2024.08
Barista
Starbucks Coffee Company
2022.02 - 2023.10
Temp Worker
Temp Agency
2016.05 - 2016.09
Associate’s Degree - Business Administration
Germanna Community College