Kaitlyn Carlton
Newport News
Summary
Dynamic team player with a strong background in customer service and operational efficiency. Effectively manages reservations and communicates with guests to ensure seamless dining experiences. Detail-oriented and adaptable, thriving in fast-paced environments while contributing to team objectives.
Overview
1
1
year of professional experience
Work History
Host
Craft 60 Taphouse & Grill
Newport News
04.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Managed reservation system to optimize seating arrangements and minimize guest wait times.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Monitored wait times and communicated updates effectively to guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted team during peak hours to manage workflow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Maintained organized host stand, ensuring easy access to menus, reservation logs, and seating charts for smooth operations.
- Created positive first impressions for guests with friendly greetings and professional demeanor.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
Associate of Science - Graphic Design
Virginia Peninsula Community College
Hampton05-2027
Skills
- Reservations
- Reservation management
- Reservation coordination
- Table assignment coordination
- Seating arrangements
- Order precision
- Customer interaction
- Customer service
- Workflow efficiency
- Effective time management
- Task prioritization
- Detail-oriented
- Adaptable to change
- Team collaboration
- Team player mentality
- Exceptional communication
- Communication skills
Hobbies and Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate.
- Video Game Design
- Digital Art and Animation
- Drawing and Painting
- Avid Reader
Timeline
Host
Craft 60 Taphouse & Grill
04.2025 - Current
Associate of Science - Graphic Design
Virginia Peninsula Community College