Kaitlyn Gomez
Reston
Summary
Professional and knowledgeable team lead versed in administrative support and customer service. Offering 11 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Engagement Leader
PetSmart
10.2022 - Current
- Established a culture of continuous improvement within the team, encouraging open feedback from both staff and customers alike.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Team Leader
Island Children's Dentistry
01.2022 - Current
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
Interconnection Coordinator
Freedom Forever Solar
08.2021 - 01.2022
- Gathered and organized materials to support operations.
- Received and responded to customer requests via emails, telephone calls and letter mail.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Oversaw technical, operational, clerical and customer service support activities.
- Led comprehensive staff member training covering key topics.
- Handled 120 calls per day to address customer inquiries and concerns
- Exceeded goals through effective task prioritization and great work ethic
Dental Treatment Coordinator
Red Cross
02.2019 - 01.2022
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Explained treatment choices to patients and helped determine best options.
- Reviewed X-rays to help patients determine best treatments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Assistant Manager
Marine Corps Exchange
04.2018 - 08.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Sales Associate
Carters Oshkosh
10.2015 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Associate of Science - Dental Hygiene
Northern Virginia Community College
Annandale, VA08.2023
High School Diploma -
Chantilly High School
Chantilly, VA06.2015
Skills
- Managing Employee Relations
- Customer Service
- Project Management
- Shrinkage Prevention
- MS Office
- Invoice Preparation
- Calendar and Scheduling Software
- Visitor and Customer Relations
- Google Docs
Certification
- First Aid/CPR Certified
- Dental Radiology License
- OSHA/HIPPA Training
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Customer Engagement Leader
PetSmart
10.2022 - Current
Team Leader
Island Children's Dentistry
01.2022 - Current
Interconnection Coordinator
Freedom Forever Solar
08.2021 - 01.2022
Dental Treatment Coordinator
Red Cross
02.2019 - 01.2022
Assistant Manager
Marine Corps Exchange
04.2018 - 08.2021
Sales Associate
Carters Oshkosh
10.2015 - 12.2016
High School Diploma -
Chantilly High School
Associate of Science - Dental Hygiene
Northern Virginia Community College
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