Kaitlyn Killen
Harrisonburg
Summary
A results-driven and customer-focused professional with 9+ years of experience in sales, marketing, and customer service. Adept at building long-term relationships with clients, consistently meeting or exceeding goals, and contributing to business growth. Seeking a role where I can utilize my skills in communication, sales strategy, and customer service to support organizational success.
Overview
9
9
years of professional experience
Work History
Sales and Marketing Representative
Massanutten Resort
01.2022 - Current
- Sales and Marketing Representative of Timeshare Tours
- Consistently ranked in the top 20% for bookings and show rates, contributing to a high ESOP
- Strong negotiating skills with a high level of closing ratio
- Highly focused; able to consistently achieve sales objectives through effective account management and commitment to customer satisfaction
- Developed and maintained long-lasting relationships with clients, fostering customer loyalty and repeat business
- Develop positive rapport with people at all levels of responsibility
- Product knowledge of marketing and selling the resort
- High Communication skills
- Active listening skills
- Rapport-building skills
- Time-management skills
- Quality Organizational skills of Bookings and Data Entry
- Awarded the 'Top Closer' Award in 2024 for achieving the highest percentage of bookings that resulted in timeshare sales
Call Center Marketing Representative
Massanutten Resort
01.2019 - 01.2022
- Promoted marketing campaigns to prospective customers, consistently exceeding sales quotas
- Managed high-volume outbound and inbound calls to potential customers, promoting products
- Successfully handled customer inquiries, provided product recommendations, and offered solutions tailored to individual needs
- Provided feedback to the marketing team regarding customer responses to promotions and product offerings, helping to refine future campaigns
- Resolved customer issues and concerns regarding products or services with patience and professionalism
- Managed and maintained call lists, prioritizing high-potential leads and following up with customers to close sales
Retail and Customer Service Associate
Kohl's
01.2016 - 01.2019
- Provided exceptional customer service by assisting with product selection and answering customer inquiries
- Operated cash registers and processed transactions accurately and efficiently, handling cash sales daily
- Maintained store appearance, including shelving, cleaning, and organizing merchandise, which improved product visibility and customer experience
- Achieved sales goals and exceeded monthly targets through effective product recommendations and upselling techniques
- Collaborated with team members to ensure smooth store operations during peak hours and seasonal sales events
- Trained and mentored new employees on store procedures, customer service expectations, and sales strategies
- Handled customer complaints and concerns in a professional manner, resolving issues and maintaining positive customer relationships
Education
Bachelors of Science - Individualized Studies
James Madison University
01.2023
Associate of Arts and Sciences - College Transfer
Blue Ridge Community College
01.2020
High School Diploma -
Broadway High School
01.2017
Skills
- Communication
- Leadership & Teamwork
- Sales & Negotiation
- Technical Skills
- Customer Service & Problem-Solving
Timeline
Sales and Marketing Representative
Massanutten Resort
01.2022 - Current
Call Center Marketing Representative
Massanutten Resort
01.2019 - 01.2022
Retail and Customer Service Associate
Kohl's
01.2016 - 01.2019
Bachelors of Science - Individualized Studies
James Madison University
Associate of Arts and Sciences - College Transfer
Blue Ridge Community College
High School Diploma -
Broadway High School
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