Kaitlyn Moorefield
Randolph
Summary
Instills discipline, focus, and social skills with ease. Strong verbal and written communication skills, as well as an organized nature and a proactive approach to problem-solving and conflict resolution. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
15
15
years of professional experience
Work History
WIC Breastfeeding Peer Counselor
Virginia Department of Health
05.2024 - Current
- Enhanced community health outcomes by educating families on the benefits of breastfeeding for both mother and child.
- Developed strong rapport with clients, fostering trust and open communication during counseling sessions.
- Increased breastfeeding success rates by providing personalized support and guidance to new mothers.
- Increased accessibility to breastfeeding information through online platforms such as social media pages, blogs, webinars, or virtual support groups.
- Demonstrated empathetic listening skills when addressing clients'' concerns or frustrations related to their breastfeeding journey.
- Organized group meetings for mothers to learn from one another while establishing a network of support within the community.
- Assisted in developing educational materials for use in counseling sessions and outreach efforts targeting pregnant women and new parents.
- Participated in ongoing professional development opportunities to stay current with the latest breastfeeding research and recommendations.
- Established and maintained partnerships with community organizations to promote health education programs.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Maintained detailed records of client interactions, ensuring accurate documentation for reporting purposes and continuity of care across appointments.
- Connected clients with additional resources such as lactation professionals, nutritionists, or mental health services when needed.
- Collaborated with local WIC offices to provide targeted outreach efforts aimed at reaching underserved communities.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
In-Home Babysitter
Self employed
01.2015 - 04.2024
- Taught kids how to organize their toys, wash their hands, and lead by example
- Prepared nutritious foods and beverages for children based on dietary recommendations and personal preferences
- Spoke with parents about their daily activities, as well as positive and negative developments
- Kept areas clean, organized, and stocked, as well as sanitized surfaces and toys each day
- Taught social, communicative, and problem-solving skills to children individually and in groups
- Kept an eye on the entrances and exits to ensure a safe and orderly environment
- Positive reinforcement, behavior modeling, and collaboration with parents helped me maintain group discipline
- Created welcoming, caring environments for all children by establishing and enforcing rules to ensure their safety
Pharmacy Technician
CVS pharmacy
01.2011 - 01.2014
- Created and updated patient profiles to include current information such as medications and insurance information in the system
- Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems
- Restocked pharmacy shelves with current merchandise to ensure that peripheral sales remained consistent
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors
- Dispensed medications to patients according to the pharmacist's orders
- Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients
- Ordered medicines on a daily basis to ensure that demands and needs were met
- Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision
- Answered incoming calls and provided answers to customers and healthcare providers' questions
- Was in charge of entering prescriptions into the dispenser system and completing paperwork for filling them as well as receiving drug orders
- Was in charge of processing incoming drug orders
- Counted, measured and compounded medications following standard procedures
- Assisted the pharmacist by filling prescriptions for customers on a daily basis and answering patient questions about prescriptions and medication issues
- Collaborated with other pharmacies to resolve issues with product expiration
- Check out customers and handle cash credit, as well as basic store purchases, on a regular basis
- Was responsible for a variety of pharmacy operations with a strong focus on accuracy, efficiency, and service quality
Certified Nurse Aide Technician
Chase City Health & Rehab Center
09.2010 - 09.2012
- Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals
- Assisted with daily living activities such as personal hygiene, feeding, and ambulation
- Promoted good oral and personal hygiene by assisting multiple patients with shaving, bathing, and tooth brushing
- Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods and holidays
- Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations
- Followed all company policies and provided hands-on nursing care to patients under the supervision of an RN
- Kept track of patient specimen samples and test results so that supervisors could be alerted to any potentially dangerous changes
- Worked with clients who had respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy, among other diagnoses
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Used mobility devices and equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
- Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety
Front Line Cashier
Hardee's
09.2009 - 09.2011
- Handled all customer complaints professionally, putting customer satisfaction first
- Used an electronic computer system to process credit card, EBT, and gift certificate payments
- Interacted with customers in a genuine and pleasant manner
- Informed the front-end manager of the need for equipment repair and replacement in order to keep operations running smoothly
- Dealt with customer complaints and concerns, escalating them to a direct supervisor for prompt resolution
Education
Pharmacy tech -
01.2012
High School -
Bluestone high school
Skipwith, VA01.2011
Certified nurse aid - CNA -
01.2010
Skills
- Supervision
- Problem resolution
- Safety awareness
- Team management
- Organization
- Communications
- Customer service
- Group leadership
Timeline
WIC Breastfeeding Peer Counselor
Virginia Department of Health
05.2024 - Current
In-Home Babysitter
Self employed
01.2015 - 04.2024
Pharmacy Technician
CVS pharmacy
01.2011 - 01.2014
Certified Nurse Aide Technician
Chase City Health & Rehab Center
09.2010 - 09.2012
Front Line Cashier
Hardee's
09.2009 - 09.2011
Pharmacy tech -
High School -
Bluestone high school
Certified nurse aid - CNA -
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