Kaitlyn Reese
Goshen
Summary
Proven leader in hospitality and spa management, adept at enhancing operational efficiency and team performance at The Omni Homestead Resort & Spa. Excels in employee coaching, policy enforcement, and health and safety, significantly improving customer satisfaction. Skillfully manages scheduling and staff motivation, ensuring top-notch service and compliance.
Overview
9
9
years of professional experience
Work History
Spa Supervisor
The Omni Homestead Resort & Spa
Hot Springs
11.2024 - Current
- Inspected facilities regularly for maintenance issues or necessary repairs.
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
- Provided employees with feedback on how to improve performance and increase profitability of spa services.
- Provided daily supervision of spa staff to ensure efficient operations and customer satisfaction.
- Scheduled appointments using computerized booking system software.
- Ensured compliance with safety regulations and maintained a safe, clean working environment.
- Interacted directly with customers to provide excellent service and address any complaints or concerns.
Head of Hospitality
Grace Bible Camp
Goshen
08.2016 - Current
- Oversaw cash and credit card payment transactions at the front desk.
- Assisted with training new staff members on front desk procedures and policies.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Prepared work schedules for associates to promote proper staffing levels.
- Stored foods correctly using correct storage containers and labelling systems.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Organized special events such as banquets or buffets requiring complex menus or decorations.
Education
Associate of Arts - General Studies
Dabney S Lancaster Community College
Clifton Forge, VA05-2018
Skills
- Health and safety
- Policy enforcement
- Scheduling coordination
- Hygiene standards
- Appointment management
- Spa operations
- Employee coaching
- Assignment delegation
- Appointment scheduling
- Staff management
- Employee motivation
Timeline
Spa Supervisor
The Omni Homestead Resort & Spa
11.2024 - Current
Head of Hospitality
Grace Bible Camp
08.2016 - Current
Associate of Arts - General Studies
Dabney S Lancaster Community College
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