Kaitlyn Young
Manassas,VA
Summary
Detail-oriented Accounts Receivable Manager with extensive experience in ServiceTitan CRM and creating training materials. Tech-savvy innovator passionate about continuous improvement, with a proven track record of identifying opportunities for technological enhancements and implementing effective solutions. Expertise in leveraging new tools and methods to solve complex problems and boost productivity. Excels in fast-paced environments, driving technological advancements to streamline processes and improve operational efficiency. Experienced with handling complex accounts receivable processes efficiently. Utilizes financial software to optimize billing and collection procedures, ensuring timely payments. Track record of fostering team collaboration and maintaining strong client relationships, driving overall financial health.
Overview
9
9
years of professional experience
Work History
Regional Retail Accounts Receivable Manager
Apex Service Partners
01.2024 - Current
- Support 8 employees across multiple regions.
- Daily ServiceTitan usage.
- Led a team in resolving payment discrepancies to enhance customer satisfaction.
- Streamlined invoicing procedures, reducing processing time and improving cash flow.
- Developed training materials for staff on best practices in accounts receivable management.
- Implemented key performance indicators to monitor and improve collection efforts.
- Analyzed aging reports to identify trends and recommend strategies for debt recovery.
- Conducted regular audits of accounts receivable processes to ensure compliance and accuracy.
- Collaborated with cross-functional teams to align credit policies with business objectives.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Ensured timely payments from clients through effective communication and proactive followups.
- Verified discrepancies and resolved clients' billing issues
- Implemented new collection strategies that led to the recovery of lost revenue.
Accounts Receivable Manager
F.H. Furr
01.2023 - 01.2024
- Oversaw $5.6M aging portfolio.
- Oversaw accounts receivable processes, ensuring timely invoicing and collections.
- Developed and maintained relationships with clients to facilitate prompt payment.
- Analyzed aging reports to identify delinquent accounts and implement collection strategies.
- Mentored junior staff on best practices for account management and customer service.
- Streamlined reconciliation processes, improving accuracy of financial reporting.
- Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
- Implemented new software tools to enhance tracking of receivables and reduce errors.
- Led initiatives to improve cash flow management, enhancing overall financial performance.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
Administrative Assistant
F.H. Furr
01.2019 - 01.2023
- Managed HVAC paperwork and permits.
- Used ServiceTitan for dispatch and accounting.
- Coordinated scheduling for executive meetings, optimizing use of time and resources.
- Managed office inventory, ensuring timely procurement of supplies to support operations.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in preparing reports and presentations, streamlining communication across departments.
- Trained new administrative staff on office protocols and software applications.
- Implemented process improvements that reduced administrative errors and increased productivity.
- Acted as primary liaison between management and clients, fostering strong professional relationships.
Floor Supervisor
Lidl US
01.2017 - 01.2018
- Led daily store operations.
Education
High School Diploma -
Colonial Forge High School
Skills
- ServiceTitan CRM
- Excel
- Word
- Sage
- Reconciliation
- Pivot Tables
- Collections expertise
- Financial records and reporting
- Transaction processing
- Cash management
- Accounts receivable
- Collections experience
- Customer relations
- Staff management
- Account reconciliation
- Invoice processing
- Payment negotiations
CORE COMPETENCIES
- Training Materials & SOP Development
- ServiceTitan CRM
- Accounts Receivable & Collections
- Bank Reconciliation
- Job Costing & Funding Applications
- Team Leadership & Staff Training
- Customer Service & Issue Resolution
- Microsoft Office Suite
Timeline
Regional Retail Accounts Receivable Manager
Apex Service Partners
01.2024 - Current
Accounts Receivable Manager
F.H. Furr
01.2023 - 01.2024
Administrative Assistant
F.H. Furr
01.2019 - 01.2023
Floor Supervisor
Lidl US
01.2017 - 01.2018
High School Diploma -
Colonial Forge High School