Kaitlynn Webb
Floyd
Summary
Resourceful professional with expertise in office management and data entry. Proficient in scheduling, billing processes, and maintaining accurate records. Committed to delivering exceptional customer service while ensuring compliance with confidentiality standards.
Overview
3
3
years of professional experience
Work History
Office Manager
Peak Rehabilitation
Floyd, VA
08.2018 - 05.2020
- Coordinated daily office operations to enhance efficiency and workflow.
- Managed scheduling for staff and client appointments using electronic health records system.
- Assisted in processing patient information, ensuring accuracy and confidentiality compliance.
- Processed and filed billing to Medical Insurance company.
- Developed and maintained filing systems for patient records and administrative documents.
- Trained new administrative staff on office procedures and software applications.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Cashier
Kroger
Christiansburg, VA
2013 - 2014
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and minimal discrepancies.
Cashier
Target
Christiansburg, VA
2012 - 2013
- Assisted customers with inquiries and product selections, enhancing shopping experience.
- Managed inventory restocking and organization to maintain product availability.
- Handled customer complaints professionally, resolving issues to ensure satisfaction.
- Trained new cashiers on operating procedures and effective customer service practices.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Floyd County High School
Floyd, VA05-2012
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Credit and collections
- Scheduling
- Insurance Billing
- Strong work ethic
- Effective multitasking
- Multiline Phone Operation
- Professional telephone etiquette
- Insurance eligibility and verification
- Medical practice operations
- Patient check-in
- Billing processes
- Medical records administration
- Insurance verification proficiency
- Patient registration
Timeline
Office Manager
Peak Rehabilitation
08.2018 - 05.2020
Cashier
Kroger
2013 - 2014
Cashier
Target
2012 - 2013
High School Diploma -
Floyd County High School