Kajurora Edmonds
Chesapeake
Summary
Dynamic Benefits Specialist with expertise in healthcare benefits and conflict resolution, honed at Conduent Connect. Proven track record in new employee enrollment and policy interpretation, enhancing organizational efficiency. Adept at documentation and reporting, consistently delivering exceptional service while managing multiple priorities in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Benefits Specialist
Conduent Connect
05.2021 - 04.2023
- Provided solutions to plan participants' questions about health benefits.
- Managed high call volume efficiently through multitasking.
- Addressed inquiries from members related to employee benefits.
- Earned recognition as an efficient service provider known for accuracy.
- Addressed and resolved escalated customer concerns promptly.
- Communicated co-payment details and ensured accurate insurance verification.
- Successfully processed enrollments for members in employer-sponsored benefit programs.
Customer Service Representative
QVC Chesapeake
08.2019 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Generated customer satisfaction through effective complaint resolution.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Warehouse Worker
California Cartage Company
11.2017 - 12.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30-50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Moved furniture and boxes using utility dolly and truck ramp.
Material Handler
Planters Peanut Cntr
09.2015 - 06.2017
- Delivered goods to specified locations efficiently.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Maintained storage areas to ensure they were organized, clean, and secure.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Education
High School Diploma - General Studies
Indian River High School
Chesapeake, VA06.2013
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare benefits
- Benefits explanation
- Policy interpretation
- Documentation and reporting
- ADP workforce now
- Problem-solving
- Time management
- Multitasking
- Microsoft Excel proficiency
- Conflict resolution
- Picking and packing
- Packaging and labeling
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Clear communication
- Attention to detail
- Sorting and labeling
- Material handling
- Pallet jack handling
- Shipping and receiving
- Data entry
- Health and safety regulations
Timeline
Benefits Specialist
Conduent Connect
05.2021 - 04.2023
Customer Service Representative
QVC Chesapeake
08.2019 - 07.2020
Warehouse Worker
California Cartage Company
11.2017 - 12.2018
Material Handler
Planters Peanut Cntr
09.2015 - 06.2017
High School Diploma - General Studies
Indian River High School
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