Kalee Kesteloot
Arlington,VA
Summary
I am a versatile student and employee with experience in customer service, healthcare, and retail management. I excel in leading teams, managing operations, and ensuring customer satisfaction. With strong communication, problem-solving skills, and expertise in financial management, POS systems, and documentation, I am dedicated to building client relationships, improving efficiency, and delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beverage Cart Attendant
Cutalong at Lake Anna
05.2024 - 08.2024
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Certified Nursing Assistant
Louisa Health and Rehabilitation
10.2022 - 02.2024
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Documented patient information and care activities in electronic health record.
Pro-Shop Attendant
Cutalong At Lake Anna
08.2020 - 08.2023
- Managed efficient cash register operations.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Administered point of sales applications and trained new team members in customer service and operations details.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
BBA - Business Management
James Madison University
Harrisonburg, VA05-2028
High School Diploma -
Louisa County High School
Mineral, VA05.2024
Skills
- Leadership
- Financial management
- Sales techniques
- Documentation and reporting
- Patient management
- POS system operation
Certification
- CNA - Certified Nurse Assistant
Timeline
Beverage Cart Attendant
Cutalong at Lake Anna
05.2024 - 08.2024
Certified Nursing Assistant
Louisa Health and Rehabilitation
10.2022 - 02.2024
Pro-Shop Attendant
Cutalong At Lake Anna
08.2020 - 08.2023
BBA - Business Management
James Madison University
High School Diploma -
Louisa County High School
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