Kaleigh Brooks
Richmond,VA
Summary
Results-driven Move Manager with strong expertise in strategic project planning and building lasting client relationships at Wellrive. Known for leading motivated teams to consistently deliver exceptional service during complex relocations. Proficient in carefully packing and loading high-value items, ensuring both client satisfaction and smooth, efficient operations throughout every stage of the move.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Move Manager II
Wellrive
01.2025 - Current
- Serve as primary point of contact for clients, building and maintaining strong relationships throughout each project lifecycle
- Act as Project Manager, overseeing planning, organization, scheduling, and execution of relocation projects from start to finish
- Lead on-site teams to ensure timely, efficient, and professional service, while upholding a high standard of customer satisfaction
- Manage physically demanding fieldwork, including lifting, packing, and standing for extended periods in various weather conditions
- Operate and drive 28-foot moving trucks for local and long distance moves, ensuring safe transport of client belongings
- Develop and interpret customized floor plans to support downsizing and space planning needs for clients
- Assist with job estimates and sales, effectively communicating service value and closing contracts with clients
- Coordinate complex, multi-step moves including long-distance relocations, while managing multiple jobs simultaneously
- Step in as a Mover Logistics Specialist as needed, supporting operations with hands-on expertise in packing, loading, routing, and on-site coordination
- Train and Mentor new staff, ensuring proper onboarding, safety procedures, and alignment with company standards and customer service expectations
Client Guide Manager
Wayforth
05.2023 - 01.2025
- Establish and maintain strong, ongoing communication with clients to ensure a personalized and supportive relocation experience
- Serve as Project Manager, overseeing all phases of the move process from initial contact through project completion
- Plan, coordinate, and implement move projects, ensuring timelines, logistics, and quality standards are consistently met
- Lead and supervise an on-site team to successfully complete client projects with a focus on efficiency and customer satisfaction
- Manage physical demands of the field-based role including lifting, bending, standing, and working in varying climate conditions
- Travel to client sites as needed( in state), demonstrating flexibility and commitment to client needs
- Contribute to a positive team culture by supporting company initiatives that celebrate and reward effort and success
Client Guide Manager II
Wayforth
05.2023 - 01.2025
- Serve as primary point of contact for clients, building and maintaining strong relationships throughout each project lifecycle
- Act as Project Manager, overseeing planning, organization, scheduling, and execution of relocation projects from start to finish
- Lead on-site teams to ensure timely, efficient, and professional service, while upholding a high standard of customer satisfaction
- Manage physically demanding fieldwork, including lifting, packing, and standing for extended periods in various weather conditions
- Operate and drive 28-foot moving trucks for local and out-of-state moves, ensuring safe transport of client belongings
- Learned and advanced to Mover and Move Team Lead guiding teams through hands-on relocation tasks and training new staff
- Develop and interpret customized floor plans to support downsizing and space planning needs for clients
- Assist with job estimates and sales, effectively communicating service value and closing contracts with clients
- Coordinate complex, multi-step moves including long-distance relocations, while managing multiple jobs simultaneously
- Contribute to a culture that values hard work, celebrates team wins, and prioritizes service excellence
Recruiter
Wayforth
11.2023 - 06.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Increased candidate satisfaction with personalized communication throughout recruitment cycle.
Activities Coordinator
Brookdale Senior Living Facility
08.2021 - 05.2023
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living and memory care residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Transported residents to and from medical appointments, ensuring timely arrival and safe travel
- Supervised healthcare personnel and activity assistants to ensure quality care and engaging resident programming
Education
High School Diploma -
Richard Bland College of William And Mary
Prince George, VASkills
- Service excellence
- Collaborative team management
- Organizational time strategies
- Analytical decision-making
- Demonstrate strong expertise in packing, loading trucks, and handling high value client content with care, precision, and professionalism
- Client relationship management
- Staff management
- Certified forklift operator
- Strategic project planning
Certification
- Licensed Forklift operator
Timeline
Move Manager II
Wellrive
01.2025 - Current
Recruiter
Wayforth
11.2023 - 06.2024
Client Guide Manager
Wayforth
05.2023 - 01.2025
Client Guide Manager II
Wayforth
05.2023 - 01.2025
Activities Coordinator
Brookdale Senior Living Facility
08.2021 - 05.2023
High School Diploma -
Richard Bland College of William And Mary