Summary
Overview
Work History
Education
Skills
Timeline
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Kalia Howes

Carrollton

Summary

Proven customer service expert from Chick-fil-a, adept in problem resolution and team collaboration. Mentored staff, enhancing service quality at Liam’s Deaner, and efficiently managed high-volume customer interactions. Achieved positive feedback through exceptional guest services and swift complaint handling, showcasing strong communication and organizational skills.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Royal Farms
08.2024 - Current

Head Hostess

Liam’s Deaner
11.2020 - Current
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Customer Service Associate

Chick-fil-a
07.2022 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate In Criminal Justice - Criminal Justice

Tidewater Community College
Norfolk, VA

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Guest services
  • Refunds and exchanges

Timeline

Customer Service Associate

Royal Farms
08.2024 - Current

Customer Service Associate

Chick-fil-a
07.2022 - 07.2023

Head Hostess

Liam’s Deaner
11.2020 - Current

Associate In Criminal Justice - Criminal Justice

Tidewater Community College

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Kalia Howes