KALID SALEH
Alexandria
Summary
IT Support Specialist with 5+ years of enterprise IT support experience supporting large organizations in healthcare and international environments. Experienced in Microsoft 365 administration, enterprise collaboration platforms, identity and access management, Okta authentication, and endpoint management. Proven ability to troubleshoot complex technical issues, support Zoom meetings and large-scale virtual events, manage user access through Active Directory and identity platforms, and deliver high-quality support in fast-paced enterprise environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior IT Support Specialist
The World Bank Group
Washington
10.2021 - Current
- Provided Tier 1 and Tier 2 enterprise IT support for Windows 10/11 environment, enhancing user experience for thousands.
- Troubleshoot and resolve issues with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
- Diagnose and resolve VPN connectivity and basic network issues for remote and hybrid employees.
- Manage Active Directory account administration, including password resets, user access provisioning, and multi-factor authentication configuration.
- Provide identity and access management support using Okta, assisting with user access, authentication troubleshooting, and MFA enrollment.
- Support Single Sign-On (SSO) authentication issues and assist users with secure login to enterprise applications integrated with Okta.
- Support Zoom, WebEx meetings, and enterprise collaboration tools, troubleshooting audio, microphone, and connectivity issues for internal meetings and virtual events.
- Configure and deploy laptops, desktops, and docking stations for new employees during onboarding.
IT Analyst/ Desktop Support
INOVA Health System
Falls Church
01.2021 - 01.2022
- Provided enterprise desktop support in large healthcare environment, ensuring seamless functionality of Windows and macOS systems.
- Configured and deployed devices using SCCM and JAMF for endpoint management and software deployment.
- Troubleshot desktop, application, and network connectivity issues for clinical and administrative staff.
- Assisted with remote access configuration, VPN troubleshooting, and MFA setup during hybrid workforce expansion.
- Managed IT asset inventory and device lifecycle tracking to maintain accurate hardware management and optimize resource allocation.
Education
B.S. - Information Systems and Operations Management
George Mason University
Fairfax, VA12-2021
Skills
- Active Directory management
- Microsoft 365 support
- Endpoint management
- Device configuration
- Network troubleshooting
- IT asset tracking
- Technical documentation
Websites
Certification
• Microsoft Certified: Azure Fundamentals (WBG)
• ServiceNow Fundamentals
• Enterprise AI & Copilot Security Training (WBG)
Timeline
Senior IT Support Specialist
The World Bank Group
10.2021 - Current
IT Analyst/ Desktop Support
INOVA Health System
01.2021 - 01.2022
B.S. - Information Systems and Operations Management
George Mason University