Kalkidan Lisanework
Springfield
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Elevation Burger. Proven ability to enhance guest engagement and satisfaction while efficiently managing high-volume service. Proficient in cash handling and resolving complaints, ensuring a positive dining experience and repeat business.
Overview
2
2
years of professional experience
Work History
Server
Elevation Burger
Alexandria, VA
05.2025 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with team members to efficiently manage high-volume order flow during peak hours.
- Assisted in training new staff on menu items, service protocols, and best practices for guest interaction.
- Recommended menu items based on customer preferences, enhancing overall dining experience and sales.
CNA
Maximum Healthcare
Alexandria, VA
01.2025 - 02.2026
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient rooms and common areas to promote hygiene.
- Documented patient care information accurately in electronic health records.
Server
Olive Garden
Falls Church, VA
08.2024 - 07.2025
- Accurately processed transactions using point-of-sale system, handling cash and credit payments securely.
- Monitored inventory levels of supplies and communicated needs to management for timely restocking.
- Resolved guest complaints promptly, ensuring positive outcomes and maintaining restaurant reputation for quality service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Arts - Journalism
Addis Ababa University
Addis Ababa03.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Elevation Burger
05.2025 - Current
CNA
Maximum Healthcare
01.2025 - 02.2026
Server
Olive Garden
08.2024 - 07.2025
Bachelor of Arts - Journalism
Addis Ababa University