Kalkidan Mulugeta
Arlington,VA
Summary
Motivated and organized professional seeking a hospital front desk position. Interested in building experience in healthcare while providing excellent patient service, with long-term goals of pursuing a nursing career.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative
Bloomingdale's
McLean, VA
09.2026 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed merchandise returns and exchanges, ensuring seamless customer experiences.
- Assisted in training new team members on policies and procedures.
- Responded to customer requests for products, services, and company information.
Sales Associate- Team Leader
Sunglass Hut
Tyson’s Corner, VA
06.2022 - 09.2026
- Provided high-quality customer service in fast-paced retail environment, managing 50+ daily interactions to enhance customer satisfaction
- Maintained accurate records and customer data in CRM systems to support sales and customer engagement
- Trained and supported new employees, improving team coordination and workflow
- Trained and supported new employees to streamline onboarding and improve team coordination
Social Media, Event Coordinator & Fundraising Manager
Student Association
Richmond, VA
09.2023 - 09.2024
- Led and coordinated team of 90+ members, organizing events and managing schedules to ensure seamless execution in fast-paced environments
- Organized fundraising efforts, raising $400+ to provide educational resources for children in Eritrea
- Developed and executed event plans to enhance student engagement and community involvement.
- Coordinated logistics for various events, ensuring all resources were available and on schedule.
- Managed vendor relationships, negotiating contracts to secure favorable terms and services.
Family Caregiver
VCU Health
Richmond, VA
09.2022 - 01.2023
- Delivered compassionate support in healthcare environment, assisting families to navigate care processes and maintain structured routines
- Coordinated daily activities to ensure smooth operations in a high-responsibility environment. of daily activities in a high-responsibility environment
- Provided compassionate support to patients, assisting with daily living activities and personal care needs.
- Coordinated medication management, ensuring adherence to prescribed schedules and dosages.
- Monitored patient health status, reporting changes to healthcare professionals for timely interventions.
Education
Bachelor of Arts - Political Science, Biology
Virginia Commonwealth University (VCU)
Richmond, VA05.2026
Skills
- Customer service
- CRM management
- Electronic recordkeeping
- Administrative support
- Organization & Multitasking
- Conflict resolution
- Active listening
- Critical thinking
- Client relations
Certification
Certificate of completion: Claude 101
Certificate of Completion: Al Fluency Framework
Language
Amharic: Read (Fluent), Written (Fluent), Spoken (Fluent)
Timeline
Customer Service Representative
Bloomingdale's
09.2026 - Current
Social Media, Event Coordinator & Fundraising Manager
Student Association
09.2023 - 09.2024
Family Caregiver
VCU Health
09.2022 - 01.2023
Sales Associate- Team Leader
Sunglass Hut
06.2022 - 09.2026
Bachelor of Arts - Political Science, Biology
Virginia Commonwealth University (VCU)