Kalvalena Johnson
Chesapeake
Summary
A committed job seeker with a history of consistently meeting company needs through organized and efficient practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. Effective and supportive interaction with colleagues of all ages and backgrounds. Demonstrates reliability and accountability in managing production responsibilities. Strong ability to work well under pressure, meet deadlines, and maintain accuracy and efficiency. Proficient in desktop applications.
Overview
10
10
years of professional experience
Work History
Account Operations Manager
Allied Universal Security Services
08.2022 - Current
- Provided guidance and support to contractors on technical matters related to their scope of work.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
- Participated in job-site meetings with contractors, owners, architects, engineers, as necessary.
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Prioritized and assigned tasks to successfully direct workforce in constantly changing environment.
- Organized and updated comprehensive employee files with details on hiring, dismissals, salary modifications, and tax forms.
- Assisted with auditing processes related to payroll.
Unarmed Security Officer
Securitas Security Services USA
01.2021 - 08.2022
- Guarded entrances and exits against unauthorized entry.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Detected suspicious behavior and prevented illegal activity.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Supported criminal investigations through collaboration with local law enforcement agencies.
- Communicated with supervisors regarding unusual activity or issues observed among inmates.
- Completed scans of vehicles, containers, personnel and visitors.
- Apprehended suspects and worked with local law enforcement to provide valuable evidence.
- Checked CCTV feeds consistently to maintain current knowledge of property status.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
- Communicated with team members and building management via radio, telephones, computers and proprietary software.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at facilities.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Personal Care Aide
Client Firs Home Health Care
08.2018 - 09.2020
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted patients with daily personal hygiene.
- Provided ongoing compassionate patient care for each client.
- Improved patient outlook and daily living through compassionate care.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Transported patients to medical, dental and personal care appointments.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Completed scheduled patient check-ins and progress reports for clients.
- Laundered clothing and bedding to prevent infection.
Asset Protection Associate
Walmart
01.2019 - 06.2019
- Produced well-written reports detailing shoplifting and attempted theft.
- Reviewed CCTV footage to obtain evidence of theft.
- Maintained safety and security of premises, visitors and employees.
- Controlled reduction of loss inventory by protecting company assets.
- Identified potential shoplifters and alerted management.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Partnered with store managers on basis to conduct loss investigations.
- Maintained store compliance with physical security schematics to protect assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Implemented customer and associate safety protocol to prevent issues.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
10.2015 - 01.2019
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Taught staff upselling techniques to meet revenue targets.
- Directed and led employees and team members on effective operations, methods and procedures.
- Promoted products, increasing customer base and market share.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
- Optimized productivity, streamlined program efficiency and boosted profitability.
Education
Some College (No Degree) - Certified Medication Aide
Tidewater Medical Taining
Newport News, VADiploma
Western Branch High School
Chesapeake, VA06.2017
Skills
- Facility Security
- CCTV Monitoring
- Employee and Visitor Screening
- Professional Demeanor
- Detailed Activity Logs
- Customer Service
- Verbal and Written Communication
- Data Entry Experience
- Excellent Spelling Skills
- Critical Thinking
- People Skills
- Organizational Skills
- Supervision & Leadership
- Team Building
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Good Work Ethic
- Microsoft Office
- Computer Skills
- Payroll software proficiency
- Job Billing
- Staff hiring
- Effective communication
- Verbal and written communication
- Customer relations
- Staff training/development
- Customer relationship management
- Recruitment and hiring
- Scheduling
- Hiring and onboarding
- Employee scheduling
- Payroll administration and timekeeping
Languages
English
Full Professional
Spanish
Limited
DCJS Certified
Unarmed Security Officer
TWIC Card
- Active
DCJS
- Unarmed
DCJS 2
- Armed
Education and Training
other,other
Timeline
Account Operations Manager
Allied Universal Security Services
08.2022 - Current
Unarmed Security Officer
Securitas Security Services USA
01.2021 - 08.2022
Asset Protection Associate
Walmart
01.2019 - 06.2019
Personal Care Aide
Client Firs Home Health Care
08.2018 - 09.2020
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
10.2015 - 01.2019
Some College (No Degree) - Certified Medication Aide
Tidewater Medical Taining
Diploma
Western Branch High School
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