Kamber Besharah
Virginia Beach
Summary
Dedicated Customer Service Representative with expertise in conflict resolution, active listening, and documentation. Proven ability to foster client relationships and enhance satisfaction through effective communication.
Overview
9
9
years of professional experience
Work History
Softlines Team Member
Target
04.2017 - 06.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained sales floor organization and visual merchandising to attract customer engagement.
- Ensured accurate stock levels on shelves.
- Collaborated with team members to streamline workflow and optimize store operations.
- Streamlined the checkout process by efficiently operating cash registers and handling various payment methods accurately.
- Utilized company provided tools to track inventory and placement of merchandise
- Operated machinery to retrieve and stock merchandise
- Expedited restocking process during high-volume periods, minimizing out-of-stock situations that could impact sales revenue.
- Supported loss prevention efforts through vigilant monitoring of store activities and timely reporting of suspicious behavior.
- Cultivated in-depth product knowledge to enhance customer communication and correspondence.
Call Center Representative
MAP Communications
06.2019 - Current
- Executed timely message delivery in accordance with client specifications.
- Facilitated efficient reservation management to enhance guest experience through customer reservation platform.
- Facilitated appointment scheduling within client CRM systems.
- Delivered exceptional call experiences to callers, fostering satisfaction and loyalty with our clients.
Customer Service Representative
MAP Communications
04.2022 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues in a timely and efficient manner.
- Managed onboarding and ongoing support for new customer accounts to ensure satisfaction and retention.
- Leveraged software to systematically document interactions and monitor customer feedback.
- Facilitated client-facing meetings to address concerns and deliver effective solutions.
- Managed regular updates to client schedules on a weekly and monthly basis to enhance communication efficiency.
- Facilitated submission and monitoring of client phone number porting requests with phone carrier.
- Executed processing of client-provided reports in Excel for seamless integration into our database.
- Analyzed and interpreted monthly invoice breakdown and associated charges.
- Fostered and managed client relationships to enhance satisfaction and loyalty among high-profile clientele.
- Orchestrated teamwork efforts to meet stringent project deadlines and deliverables.
- Demonstrated expertise in managing reservation and appointment scheduling platforms.
Education
High School Diploma -
Oscar Smith High School
Chesapeake, VANo Degree - Nursing
Tidewater Community College
Chesapeake, VASkills
- Customer service
- Active listening and Critical Thinking
- Documentation
- Research
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling and Conflict Resolution
- Proficient in technology
- Professional telephone demeanor
- Follow-up skills
- Quick learner
Timeline
Customer Service Representative
MAP Communications
04.2022 - Current
Call Center Representative
MAP Communications
06.2019 - Current
Softlines Team Member
Target
04.2017 - 06.2019
High School Diploma -
Oscar Smith High School
No Degree - Nursing
Tidewater Community College