KAMRYN TAYLOR
Suffolk
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Assurance II
Alakaina Foundation, Family of Companies
12.2024 - Current
- Maintained up-to-date knowledge of Cybersecurity industry best practices to recommend necessary system changes.
- Installed, configured, and maintained security software, including ACAS and DISA STIG Viewer.
- Conducted vulnerability assessments on servers, workstations, and network appliances to verify compliance.
- Troubleshot Trellix Agents to enhance operational efficiency.
- Remediated non-compliant systems through patching via remote access or PowerShell.
- Checked RSD subnets and submitted exemption requests for system approvals.
- Produced daily reports for SIPR VD, ePO and Tychon to track compliance status.
- Generated compliance scans for Government-owned systems by utilizing Windows and Linux Software requirements.
OIS SUPPORT ADMINISTRATOR
Aermor, LCC
01.2023 - 12.2024
- Demonstrate experience performing vulnerability assessments with ACAS and ePO tool (NNWC)
- Provide input as an HBSS subject matter expert for program documentation and policy
- Create, test, and manage ePO policy and tasks with Macfee/Trelix through Product deployment and compliance
- Optimize system security and performance with proactive changes such as VRAM and Tenable.sc to support ship force
- Provide general IT industry advice for Network Policy and Procedures for complex and business-critical applications
- Assist ship personnel with their responsibilities by making sure their accounts are accessible and have correct privileges to complete government mandated tasks
IT SERVICE DESK ANALYST
NMCI/SAIC
06.2022 - 01.2023
- Provided Tier 1 IT support to non-technical internal and external users through start-up, shut down and First-Level troubleshooting of technical processes and other support services
- Resolved a diverse range of technical issues in hardware and software by troubleshooting video applications, Active Directory and other GPO SECPOL related applications across multiple systems
- Diagnosed and troubleshooted hardware, software and network issues remotely through powershell scripting and command prompt on Dell, HP machines
- Successfully resolved project issues and challenges, and developed creative solutions for government requirements and users' needs
PATIENT APPOINTMENT SCHEDULER
Hampton Roads Appointment Center - Eursdale
05.2021 - 06.2022
- Assisted over 100 customers in 8 hours by answering questions, updating demographics and scheduling appointments
- Promoted superior experience by addressing patients concerns, demonstrating empathy and resolving problems swiftly
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Double-checked patient histories and current information while scheduling follow-ups and other appointments
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings
CUSTOMER SERVICE REPRESENTATIVE/SHIFT MANAGER
Walgreens
05.2017 - 04.2021
- Implemented customer service policies and procedures to ensure consistent performance standards
- Measured and improved customer satisfaction through feedback surveys and analysis
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems meeting customer expectations
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
Education
Bachelor of Science - CYBER SECURITY
Regent University
Virginia Beach, VA05.2020
Skills
- JavaScript
- VRAM
- Database Management
- Net framework
- Operating System Knowledge (Windows and Linux)
- Business Correspondence (Government Information Assurance)
- Microsoft Office
- ACAS / ESS / Tychon
- Network Security Management
- Risk Management
- Technical Support
- Security Fundamentals
- CMRS
- Powershell /RDP/ Command Prompt
Certification
- Security + CE
- CYSA + (Pursing)
- CISM (Pursing)
- ESS 201
- ESS 301
- ACAS Operator and Supervisor Certificate
Timeline
Information Assurance II
Alakaina Foundation, Family of Companies
12.2024 - Current
OIS SUPPORT ADMINISTRATOR
Aermor, LCC
01.2023 - 12.2024
IT SERVICE DESK ANALYST
NMCI/SAIC
06.2022 - 01.2023
PATIENT APPOINTMENT SCHEDULER
Hampton Roads Appointment Center - Eursdale
05.2021 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE/SHIFT MANAGER
Walgreens
05.2017 - 04.2021
Bachelor of Science - CYBER SECURITY
Regent University
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