Kandi Mason
Springfield
Summary
Results-oriented office manager recognized for optimizing processes and building strong client partnerships. Strong communication and problem-solving abilities contribute to organizational effectiveness. Prepared to utilize operational management expertise to elevate company outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Manager
Bob Vernola State Farm Insurance
Springfield
09.2007 - 05.2026
- Boosted productivity and efficiency by streamlining daily office operations.
- Effectively identified insurance needs, cultivating strong customer relationships.
- Handled policy evaluations and claim inquiries, delivering prompt customer service.
- Addressed coverage questions while educating customers on diverse insurance options.
- Focused on achieving organizational success through a strong work ethic.
- Fostered a friendly agency environment through collaboration with the agent.
- Excelled in sales while providing superior customer service.
Office Manager
Ken Bullock State Farm Insurance
Oakland
01.1997 - 03.2007
- Directed daily office operations, ensuring productivity across all functions.
- Established and enforced policies to streamline workflow and enhance operational efficiency.
- Supervised data entry, filing, and correspondence to maintain organized office operations.
- Conducted training for new employees on office protocols and software applications.
- Managed incoming communications via phone calls and emails to ensure timely client responses.
- Provided exceptional customer support by assisting clients with inquiries.
- Maintained accurate and organized filing system for essential documents.
- Oversaw sales for auto, fire, health, and life insurance products while handling customer service.
Education
Bachelor of Science - Sociology
University of California, Santa Barbara
Santa Barbara, CA06-1988
Skills
- Customer relationship management
- Customer service
- Administrative support
- Document management
- Billing
- Scheduling coordination
- Mail processing
- Information protection
- Organizational skills
- Time management
- Problem solving
- Staff training
- Communication skills
- Attention to detail
- Scheduling
Certification
- P&C Licensed in Virginia
- Life Licensed in Virginia
Timeline
Office Manager
Bob Vernola State Farm Insurance
09.2007 - 05.2026
Office Manager
Ken Bullock State Farm Insurance
01.1997 - 03.2007
Bachelor of Science - Sociology
University of California, Santa Barbara