Kane Knoll
Stafford
Summary
My time at ABC was split between initially technical writing, and then being transitioned into a IT helpdesk roll. Between being helpdesk, and 5 years in various customer service jobs including being a waiter I've developed a good mind for customer service. I love talking to people and being the helpful voice in the room.
Overview
11
11
years of professional experience
Work History
Warehouse Employee
FedEx
09.2023 - Current
- Improved warehouse efficiency by optimizing storage layouts and implementing proper inventory management techniques.
- Reduced product damage during transportation by implementing effective packing methods and material handling procedures.
- Increased employee productivity with thorough onboarding and ongoing training programs in warehouse operations.
Waiter/Bartender
Robiolina's Italian Restaurant
04.2022 - 02.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Member Service Representative
ID.me
01.2021 - 03.2022
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Handled highly sensitive personal identifiable information
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Warehouse Employee
Prime Now LLC
03.2020 - 01.2021
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Tertiary management, organizing other employees for quick dispersal of incoming inventory.
- Problem Solving
IT Help Desk
ABC Imaging
09.2017 - 03.2020
- Configured hardware, devices and software to set up work stations for employees.
- Answered phones, responded to tickets involving hardware and software issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Acted as customer support.
Waiter
Uncle Julios
04.2016 - 06.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm, good communication with customers and other employees.
Cook/Food Case Employee
Wegmans
09.2013 - 04.2016
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Verified proper portion sizes and consistently attained high food quality standards.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Interfaced with customers when questions or concerns were raised about ingredients or food freshness.
Education
Bachelor of Arts - Graphic Design
F.I.R.S.T Institute
Florida04.2023
Skills
- Application installations
- Technical Writing
- Quality assurance
- Technical Support
- Customer service
Timeline
Warehouse Employee
FedEx
09.2023 - Current
Waiter/Bartender
Robiolina's Italian Restaurant
04.2022 - 02.2023
Member Service Representative
ID.me
01.2021 - 03.2022
Warehouse Employee
Prime Now LLC
03.2020 - 01.2021
IT Help Desk
ABC Imaging
09.2017 - 03.2020
Waiter
Uncle Julios
04.2016 - 06.2017
Cook/Food Case Employee
Wegmans
09.2013 - 04.2016
Bachelor of Arts - Graphic Design
F.I.R.S.T Institute
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