Kara Ansel

• Led check processing operations for a 20-person team, ensuring accuracy, efficiency, and compliance with regulatory and company standards.
• Monitored accounts for discrepancies and potential fraud, resolving customer inquiries and safeguarding sensitive information.
• Streamlined workflows, implemented process improvements, and led system upgrades, reducing turnaround time and increasing operational efficiency.
• Developed training materials, coached team members, and mentored staff to improve productivity, quality, and problem-solving skills.
• Established quality control measures and maintained organized documentation to support audits, reporting, and decision-making.
• Analyzed performance metrics to drive continuous improvement initiatives and optimize departmental operations.
• Built strong client relationships through exceptional service while maintaining strict adherence to confidentiality and security protocols.
• Collaborated cross-functionally to resolve operational inefficiencies and contribute to departmental goals and strategic initiatives.

• Managed and tracked customer remediation checks, ensuring timely follow-up and accurate records.
• Issued reminder letters at 30, 60, and 90 days for outstanding remediation checks.
• Researched and verified address changes to prevent duplicate or unnecessary mailings.
• Handled customer requests for reissued checks and resolved related inquiries promptly.
• Maintained weekly reporting to monitor team performance and ensure successful check cashing rates

Customer Escalations & Compliance Specialist

• Managed complex customer escalations while maintaining strong client relationships.
• Ensured compliance with FCRA (Reg V), TILA (Reg Z), ADA, ECOA (Reg B), FDCPA (Reg F), SCRA, TCPA, and UDAAP.
• Led team training and mentored new hires to support performance and onboarding success.
• Resolved high-priority issues by collaborating with cross-functional teams to ensure timely outcomes.
• Analyzed escalation trends to identify root causes and implement process improvements.
• Enhanced customer satisfaction through prompt, empathetic service and efficient issue resolution.
• Maintained accurate case documentation and upheld strict data privacy standards.
• Managed complex customer escalations while maintaining strong client relationships.
• Ensured compliance with FCRA (Reg V), TILA (Reg Z), ADA, ECOA (Reg B), FDCPA (Reg F), SCRA, TCPA, and UDAAP.
• Led team training and mentored new hires to support performance and onboarding success.
• Resolved high-priority issues by collaborating with cross-functional teams to ensure timely outcomes.
• Analyzed escalation trends to identify root causes and implement process improvements.
• Enhanced customer satisfaction through prompt, empathetic service and efficient issue resolution.
• Maintained accurate case documentation and upheld strict data privacy standards.

• Ensured timely collection of outstanding payments from customers and business partners, improving recovery rates on delinquent accounts.
• Monitored accounts for overdue balances, delayed payments, and disputes, proactively contacting debtors to resolve issues.
• Maintained accurate records of payment activity, arrangements, and follow-up actions to ensure compliance and proper documentation.
• Trained and mentored junior team members on collections best practices and effective customer communication.
• Led initiatives to streamline and automate collection workflows, increasing efficiency and reducing manual errors.
• Collaborated with internal teams to resolve payment issues and optimize cash flow.